Clinical-Technical Help Desk Support Analyst
Plano, TX

Job Description

Req ID: 51444

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

NTT DATA Services currently seeks a Clinical-Technical Help Desk Support Analyst to join our team in Plano, Texas (US-TX), United States (US).

This position will be a part of our Clinical Service Desk. This is a Service Desk environment in which we support our customers 24/7. Service Desk will provide answers via phones, troubleshooting, analyzing and documenting customers' information to determine resolution to their issues.

In this role you will have the opportunity to:

* Respond to incidents regarding the Clinical and technical applications, monitoring and maintaining site computer systems and networks.
* Incidents may include, but are not limited to, workflow issues, application errors, user access, and technical functionality, diagnosing any hardware or software faults with these systems.


* Receive, analyze, and process the EMR or technical requests submitted via e-mail, Web, and voice mails; examples include master files and category list modifications, smart lists, text, note support, etc.
* Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner
* Responsible for driving resolution of incidents on a 24/7 desk

Required skills and experience:

* 3+ years of relevant technical support experience or equivalent combination of education and work experience
* 1+ year Epic clinical support delivery experience
* High school diploma or equivalent required



Additional requested skills:

* Experience in EMR system integration with other clinical systems
* Experience in Technical systems - Desktop, Network, Security, Telcom
* Certifications in one or more EMR application
* Associates degree, technical college or some college course work preferred
* 1+ years of patient portal / insurance experience
* Experience in a call center environment
* Strong communication and interpersonal skills

All candidates will have to be shift flexible and nights and weekend work may be required

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.

About NTT DATA Services

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit nttdataservices.com to learn more.

NTT DATA, Inc. (the "Company") is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.