Client Trainer II
Austin, TX

Job Description

The Client Trainer II role is responsible for developing and delivering product learning to Enterprise Customers.

The Xtime Client Trainer II position is primarily responsible for driving customer utilization of Xtime products through performance reviews.

Specific Responsibilities:

* Conduct phone and onsite client performance reviews to ensure Xtime product(s) are configured to customer processes
* Assist in the management of daily tasks associated with enterprise accounts as it relates to performance updates, action items, and outreach activities
* Work in conjunction with management to proactively identify enterprise account objectives, action items, and challenges while recommending corrective measures
* Provide and review team-specific monthly KPI reports within assigned account(s)
* Assist in the advanced education/coaching with various functionality afforded to enterprise customers through Xtime's product(s) as requested
* Provide accurate customer status reports identifying tasks completed and action items
* Act as an enterprise customer and dealership advocate within Xtime

This is a Remote position that supports east coast and can sit in: Massachusetts, Pennsylvania, Maryland, Connecticut, New Jersey, New York, Ohio, Georgia, Florida, Texas, South Carolina, Missouri, Indiana, Illinois, Mississippi

Qualifications:

* High School Diploma/GED required
* BS/BA in account management, client training, software training or instructional design and training preferred
* 3+ years experience in client training or client relationship management
* Demonstrated success in behavioral and process change within teams of automotive technicians strongly preferred
* Comprehensive variable and fixed operations understanding of Dealership processes with regard to operational readiness within both the enterprise and dealership
* 3+ years working preferably in an advisory or dealer capacity
* Working knowledge of one or more DMS systems (desirable)
* 75% travel required

Technical/Management Skills:

* Experience with software systems and processes related to software operation such as planning and problem tracking software, and issue resolution processes
* Account and/or Client Management experience with proven track record of operational objectives consistently attained
* Ability and eagerness to learn complex technology and basic understanding of web-based systems

Other Required Skills:

* Critical thinking and problem-solving skills
* Ability to clearly and effectively discuss technical issues with non-technical customer personnel
* Sensitivity and patience when working with customers
* Organization and attention to detail
* Excellent verbal and written communication skills
* Flexibility/adaptability to work in a very dynamic environment
* Ability to work nearly autonomously
* Desire to work in a highly collaborative atmosphere

About Cox Automotive

Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company's 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion. www.coxautoinc.com

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.