Client Support Technician, Remote
Dallas, TX

Job Description

Responsibilities (including, but not limited to the following):

* Provide high level client support and technical issue resolution via E-Mail, phone.
* Configuration of client equipment to connect to network and/or domain.
* Provide training to clients in the use of our Citrix services and VPN connectivity for remote access.
* Fundamental knowledge of client/server technologies, Active Directory and Operating system technologies to identify and correct issues in client computer systems.
* Must have the availability to work outside of your scheduled hours should the need arise.

Skills:

* Ability to promptly answer support related email, phone calls and other electronic communications.
* Ability to assess and prioritize work in a fast paced environment.
* Ability to function at a high level under pressure or with short deadlines.
* Self-motivated, detail-oriented and organized.
* Excellent communication (oral and written), interpersonal, organizational, and presentation skills.
* Strong technical skills in the following areas:
* Create/Manage Active Directory accounts, groups & permissions
* Duo Security or other two factor authentication
* Microsoft Exchange Administration 2007/2010/2013
* Citrix XenApp 5.0/6.5
* VMware
* Troubleshoot hardware (video cards, USB & peripheral devices and drivers, etc.)
* ActiveSync, MDM, and other mobile device technologies
* Publish/Manage Citrix applications
* Lite Server administration
* Install, configure & manage print queues
* Troubleshoot DNS, DHCP and TCP/IP issues



Qualifications:

* High School diploma or equivalent required
* Some college or degree a plus
* Technical licenses or training a plus
* 3+ years of experience in a related field required
* Great attitude, team player always willing to pitch in and take on new tasks
* Proactive/flexible nature

The Benefits of Working for Abacus:

* Exposure to diverse array of technologies
* Part of a team of experienced technicians that aim to deliver exceptional service
* Competitive compensation
* Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO
* Performance bonus
* Opportunities to further technical education through online courses
* Positive, friendly, supportive office environment
* Workplace perks such as healthy snacks, wellness program, and fun events