Client Support Technician, Onsite
New York, NY

Job Description

Job Overview

We are looking for driven, energetic, independent, and motivated Client Support Technician to be a part of our growing team.

Responsibilities (including, but not limited to the following):

* Provide client support and technical issue resolution primarily via onsite visits to clients offices and occasionally via email and phone support
* Configure client equipment to connect to network and/or domain resources, run necessary financial software and misc. applications
* Provide training to clients in the use of our Citrix services and VPN connectivity for remote access
* Maintain client hardware including PC and MAC workstations and laptops, printers/scanners, mobile devices and tablets
* Manage/troubleshoot hardware issues(video cards, USB & peripheral devices and drivers)
* Troubleshoot Activesync, BES and other mobile device technologies
* Publish/Manage Citrix applications
* Lite Server administration
* Create/Manage Active Directory accounts, groups & permissions
* Install, configure & manage print queues
* Manage domain services & policies
* Troubleshoot DNS, DHCP and TCP/IP issues


* Occasional lifting of computer hardware and related equipment (up to 25lbs)

Skills:

* Fundamental knowledge of client/server, Active Directory and Operating system technologies to identify and correct issues in client computer systems
* Strong technical skills in the following areas:
* Create/Manage Active Directory accounts, groups & permissions
* Duo Security or other two factor authentication
* Microsoft Exchange Administration 2007/2010/2013
* Office 365
* Citrix XenApp 5.0/6.5
* VMware vSphere 5.0/5.5
* Troubleshoot hardware (video cards, USB & peripheral devices and drivers, etc.)
* ActiveSync, BES and other mobile device technologies
* Publish/Manage Citrix applications


* Self-motivated, detail-oriented and organized
* Excellent communication (oral and written), organizational, and presentation skills
* Ability to manage/troubleshoot hardware (video cards, USB & peripheral devices and drivers)
* Ability to troubleshoot Activesync, BES and other mobile device technologies
* Ability to work independently and efficiently to meet deadlines
* Ability to assess and prioritize work in a fast paced environment
* Ability to manage resources both laterally & vertically

Qualifications:

* HS diploma required
* Bachelor's degree a plus
* Technical certifications and training a plus
* 5 years minimum experience in a relevant field
* GREAT ATTITUDE, team player always willing to pitch in and take on new tasks
* Proactive/flexible nature - if you see something that can be improved, suggest it

The Benefits of Working for Abacus:

* Exposure to diverse array of technologies
* Part of a team of experienced technicians that aim to deliver exceptional service
* Competitive compensation
* Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO
* Performance bonus
* Opportunities to further technical education through online courses
* Positive, friendly, supportive office environment
* Workplace perks such as healthy snacks, wellness program, and fun events