Client Support Representative - DSS
Carrollton, TX

Job Description

Req ID#: 13820BR

Description

Provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. Possessing communication and multitasking skills as well as detail-orientation with the ability to organize and prioritize.

Accountabilities:

Customer Care

* Contact and interact with customers at corporate or branch level via telephone or email
* Answer questions or address concerns about placed orders, deliveries, managed inventory, customer websites or future product needs while providing appropriate solutions and alternatives to problems

Inventory Management/Replenishment

* Setup new items or revise/obsolete existing items in EQ Item Maintenance
* Generate RFQ's for new and reorder items if pricelist is not available
* Create and submit purchase orders via edi, pdf (black ice) or email
* Enter vendor tracking numbers, acknowledgements and follow up codes into e-Quantum
* Review open orders report weekly.

Graphics/Artwork Support

* Work with in-house art department, customer or 3rd party graphics house to create artwork for item(s) or project(s)
* Proof vendor supplied exact reorder artwork or provide artwork proof to the customer for approval

Website Maintenance

* Setup new items with images or revise/update/obsolete existing items
* Create new users or manager approvers
* Enter mass shipments for new branch openings, events or special functions

Manage verbal and written communications

* Communicate within issue management situations and operational activities with clear, concise and professional messaging
* Articulate product knowledge and DSS operations knowledge in a clear and concise way

Build relationships with external and internal clients

May work under mentorship of Senior Client Support Consultant.

Required:

* High School (or equivalent)
* 2-5 years of experience
* Must know how to work within Access and Excel environments
* Good organizational skills and ability to work/meet deadlines
* Ability to learn codes for automated and manual file systems
* Ability to operate other equipment, such as printers or scanning devices
* Ability to multi-task, use personal judgment and utilize strong decision making skills

Facilitation/ Influencing: Utilizes strong facilitation skills and an ability to influence (at times without authority) to accomplish set goals / objectives / metrics.

Relationship Management: Establishes open, candid and trusting relationships with internal & external customers - up and across. Encourages and challenges the status quo.

Project / Task Management: Establishes and deliver projects, process initiatives, goals, and objectives on time, on budget and deliverable to the satisfaction of project stakeholders and team members, utilizing appropriate tools.

Communication: Able to clearly and professionally communicate all business needs, changes, issue management and account maintenance topics with internal clients and partners, and external clients.

Presentation Skills: Able to create and deliver effective formal presentations to internal and external customers.

Financial Acumen: Demonstrates basic understanding of finance and accounting principles (general ledger, expense management, etc.) in terms of how these activities relate to the operations of clients, as well as regulatory / management reporting.

Dealing with Ambiguity: Demonstrates resilience and adaptability in changing circumstances.

Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

EOE/Minorities/Females/Vet/Disability

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