Are you looking for a new and exciting career opportunity?
Join our award-winning organization and work with some of the most talented minds within our Enterprise Technology and Innovation teams. As a SalientCRGT employee, you get to be part of a best performing team supporting our nation's most critical missions.
We have multiple Client Systems Technician openings to serve at the US Pentagon. This is not your average Help Desk Job. What's different about our opportunities is that while working in the role, you will also be encouraged to test for added certifications which the company will pay for! In addition to your generous health & welfare benefits, paid time off, holidays and more, qualified individuals will work in their current DoD Secret clearance capacity while being sponsored for their higher-level Top Secret Investigation. This is an advantage very few companies offer.
In the Client Systems Technician Role, you will to conduct fault management to detect, isolate, and correct abnormal information processing system component anomalies on a 24-hours-a-day, seven (7) days-a-week basis. You will provide deskside support to users across the Pentagon by responding to trouble calls, initiating and maintaining trouble tickets and other logs to document anomalies. When the incident is resolved you will document corrective actions for troubleshooting and capturing metrics.
You will provide technical support to resolve the problem or escalate to the appropriate level and monitor and administer network tools for troubleshooting and metrics for trends analysis. You will be responsible for logging all issues utilizing the JSP-approved system of record for problems, errors, and maintenance in such a way to easily generate reports for trend analysis. You will provide technical support in data network planning, engineering, and design and report all trouble calls and provide hourly updates until resolution.
Must possess the following qualifications:
* A current DoD Secret clearance
* A High School Diploma/or equivalent + 5 years of experience troubleshooting Windows 7/10 and active directory
* Must possess a Security + CE or the equivalent to an IAT II
* Excellent communications and interpersonal skills are a must
* A willingness to excel while troubleshooting challenging IT problems
* Experience with ticketing systems is preferred
Salient CRGT is a leading provider of health, data analytics, cloud, agile software development, mobility, cyber security, and infrastructure solutions. We support these core capabilities with full lifecycle IT services and training-to help our customers meet critical goals for pivotal missions. We are purpose-built for IT transformation supporting federal civilian, defense, homeland, and intelligence agencies, as well as Fortune 1000 companies.
If you feel you are qualified for this position, express interest by clicking the Apply button below (if you are viewing this position on the Salient CRGT website). If you are viewing this job posting outside of the Salient CRGT website, please visit: www.salientcrgt.com/careers to express interest in this position through the Salient CRGT Careers page.
Salient CRGT is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity or expression, veteran status, disability, genetic information, or any other factor prohibited by applicable anti-discrimination laws.