Summary: The main purpose of this role is support users of IHS Markit Geoscience solutions in Latam with focus on Mexico and Northern part of the region. Customer Solutions Advisor's duties are to provide support to customers after the sale, address their day-to-day issues and increase the customers' knowledge of the products through training and mentoring as well as support sales in pre-sales processes.
General Job Duties:
* Provide training to internal and external customers of Energy Geoscience solutions through Private Training courses at customer sites and Public Training courses in various locations.
* Provide customers with support and Mentoring on Geoscience workflows and and assist them in methods to best utilize the software to suit their needs either remotely or at customer sites.
* Provide responses for technical or information queries and escalations from internal or external customers.
* Integrate software and data to provide complex workflows
* Present the value proposition of Energy Geoscience software solutions.
* If program is not currently designed for desired task, either submit enhancement request on the customers behalf, or explain how they can do so.
* Provide testing and feedback on new releases pertaining to updates and upgrades being released to customers.
* Establish and sustain bi-directional relationship with Product Management and Development team.
* Responsible for development and creation of training materials for G&G software courses; if not developing, responsible to review training material ranging from training resources to course curriculums
* Provide expert advice on pre-sales and post sales process to our IHSM sales colleagues.
Specific Job Duties: - See individual performance objectives for the current year
* Potential trade show participation, create manuals/documentation, onsite customer visits, special projects and creation/generation of white papers.
Required Education: Bachelor's degree in Geoscience, Petroleum Engineering, or Computer Science related position, or equivalent experience.
Required Experience/Industry skills:
* A minimum of 5 years in the Oil and Gas industry.
* A good understanding of the oil and gas life cycle, oil and gas operations and subsurface workflows,
* Experience in Seismic and Geological interpretation tools
* Familiarity with industry competitors and trends - their offerings, strengths and weaknesses is an advantage
* Strong technical support experience is required
* Ability to work in an virtual, unsupervised environment and time-manage to accomplish goals.
* Personality and confidence to build strong relationships at all levels internally and externally and to deliver results.
* Highly articulate - ability to converse and demonstrate coherently the value proposition of well-designed training programs.
Effective communication skills including excellent written and verbal English and Spanish language skills. Portuguese language is an advantage. Able to discuss and explain workflow analysis of supported products/data with clients in a straight forward and organized manner. Professional voice, appearance, and interpersonal skills for dealing with customers. Concise and strong troubleshooting/problem solving skills, able to quickly learn new interfaces. Strong Technical and analytical skills working with network systems. Must have knowledge of Windows operating systems, relational databases, and Internet functionality. Must be able to speak in public, and be proficient/concise when teaching product functionality.
* The position reports to (title only):Manager of Petra Support Organization
* Titles of positions reporting directly to this position: None
* Number of employees supervised: None
Physical Requirements: Indicate any physical requirements, other than normal office activity, which are essential to performing this job
Other Information: Willingness and ability to travel with skills to organize and maintain travel details and expenses.
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