* Respond and provide reactive and proactive software support to customers and team members. Communicate effectively across various levels and channels. * Conduct research into software and infrastructure related issues. * Troubleshoot and assess software platforms and multi-tier web applications. * Assess architecture and current hardware limitations and recommend solutions. * Develop an awareness of programming, technical or design alternatives; implement programmatic and workflow workarounds. * Assess architecture and current hardware limitations and recommend solutions. * Identify and document application defects * Manage the process of escalating issues to the appropriate resources. Act as an after-hours on-call resource as part of a rotating schedule. * Ability to work and make mission-critical decisions independently.
* 1 plus years expierence in Customer Facing Experience, Software Troubleshooting and Documentation. * Windows and/or Linux technical fundamentals, Microsoft Office Suite, Working experience in Microsoft SQL Server or other RDBMS.
NextGen Healthcare believes in strength through diversity. We are an equal opportunity workplace and an affirmative action employer supporting Diversity, Disabled, and Protected Veterans. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Because NextGen Healthcare believes in providing a safe work environment, we conduct background checks as part of our hiring processes.
A Client Support Representative II is responsible for providing advanced solutions support to clients utilizing a broad product and technical skillset. Qualified candidates must balance high volume support cases and a very fast-paced environment. Candidates must have excellent written and verbal communication skills and work well under pressure.
18111 Von Karman Ave Suite 800, Irvine, California 92612
About NextGen Healthcare
NextGen Healthcare (formerly known as Quality Systems) is a provider of software, services, and analytics solutions to medical and dental group practices.