Are you an ERCOT Employee? If so please log in to Workday to apply. JOB SUMMARY Designs the end-user computing experience to ensure a high-quality client computing environment. Deploys, maintains, monitors and supports the assigned environment related activities of the organization. Recommends, implements, and supports cost-effective technology solutions for projects. JOB DUTIES Understands and applies principles, theories and concepts related to the profession and ERCOT's culture. Exercises judgment within defined procedures and practices to determine appropriate action. Impact is generally limited to specific assignments or projects. May respond to inquiries and/or provide assistance and/or guidance to lower level workers. ADDITIONAL JOB DUTIES Client Platform Administrator Senior - End User Computing Level 1& 2 Packages software for deployment via SCCM Current Branch Packages software for deployment to Windows Server and Workstation OS on physical systems, virtual systems and Citrix Sequence applications for Virtual delivery via SCCM/App-V Configures and manages end user personalization for users via AppSense/Ivanti Manages end users permissions with AppSense/Ivanti Designs, tests, deploys, and maintains Workstation OS images across virtual and physical clients Works in conjunction with the Windows engineering, Network and security groups on issues pertaining to the ERCOT computing environment Maintains stated SLA and deliverance goals as assigned from the department manager Evaluates hardware and software, participates in projects and maintains knowledge of current technologies Communicates complex technical concepts clearly both in writing and verbal exchanges Develops and maintains strong expertise in ERCOT policies and procedures Provides detailed knowledge and experience to administer and maintain SCCM Current Branch Designs the end-user computing experience to ensure a high-quality client computing environment Deploys, maintains, monitors and supports the Windows environment related activities of the organization Level Senior - Above + Captures business requirements for new projects, translates them into technical requirements, designs an appropriate technical solution, and ensures delivery of projects according to project guidelines Automates work where necessary with VBScript/PowerShell and SQL Develops custom reporting from information in enterprise databases (MS SQL) Serves as a Subject Matter Expert providing guidance to other members of the team Conveys team goals effectively through strong written and verbal communication skills. Collaborates with the Windows engineering, Network and security groups on issues pertaining to the desktop environment Certifications (all levels) MCDST certification preferred A+ certification preferred Physical Requirements Ability to lift 50 pounds EXPERIENCE Requires minimum 5 years related work experience in excess of degree requirements Requires minimum 5 years' experience in desktop support including software packaging and deployment Requires minimum 5 years demonstrated proficiency and experience with SCCM, VBScript/PowerShell, and SQL Server queries EDUCATION Associate's Degree : Applied Technology or related field (Required) or a combination of education and experience that provides equivalent knowledge to a major in such fields is required The foregoing description reflects the minimum qualifications and the essential functions of the position that must be performed proficiently with or without reasonable accommodation for individuals with disabilities. It is not an exhaustive list of the duties expected to be performed, and management may, at its discretion, revise or require that other or different tasks be performed as assigned. This job description is not intended to create a contract of employment with ERCOT. Both ERCOT and the employee may exercise their employment-at-will rights at any time. Are you an ERCOT Employee? If so please log in to Workday to apply.
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