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Kearneysville, WV

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Job Description

ECS is seeking a Systems Analyst III to work in our Kearneysville, WV office.

Job Description:

The United States Coast Guard Operations Systems Center (USCG OSC) Core Technology Services (CTS) II Contract has an opening for a Systems Analyst to join the Service Management Team. The Service Management Team supports IT infrastructure engineering and operations efforts across CTS, including:

* Holistic management of IT infrastructure capacity that includes processes and technology
* Report and dashboard creation and support for Key performance indicators (KPI) and metrics
* Report and dashboard creation and support for Capacity Management
* License and maintenance tracking
* Business Analysis
* Onboarding of new business systems
* End user support for CTS service offerings
* Issue escalation in coordination with technical and management staff
* Design and testing of services offered via the CTS Service Catalog
* Standard template/process creation and maintenance
* Security compliance tracking and reporting
* Security assessment and audit analysis and support
* Creation and updates of technical specifications and business documentation
* Configuration and release management

Responsibilities include, but are not limited to:

* Work closely with external customers, as well as internal Operations and Engineering groups to coordinate onboarding activities
* Facilitate onboarding meetings
* Capture/document requirements for new customers
* Maintain MS Project schedules for onboarding activities
* Provide weekly project status updates
* Provide CTS Server Services assistance as needed
* Organize and maintain a regular capacity review process
* Report on KPI and capacity management performance against service targets
* Assist in creating formal reports documenting efforts required, as well as conclusions and recommendations for supporting capacity management and procurement decisions
* Work with business systems and service lines for onboarding project teams to ensure that customer infrastructure footprint is sized appropriately
* Respond to customer and management data calls
* Create, manage and review documentation
* Ensure adherence to CM processes and reporting standards
* Ensure adherence to Project Management and CCB guidelines
* Provide input for process improvement and standardization

Required Skills:

* Bachelor's Degree of equal work experience
* Must be a U.S. Citizen
* Must successfully pass a Federal Background Investigation.
* 15 years practical experience in a project management or capacity management support setting
* Strong computer skills and the ability to create high-value deliverables
* Effective communication skills (oral and written)
* Strong interpersonal skills and ability to work within a team environment
* Self starter who can think ahead
* Work hours are consistent but occasional ad hoc requirements necessitate flexible hours
* Proficiency with the MS Office tool suite
* Proficiency in presentation building and spreadsheet data manipulation
* Strong customer service and consultation skills

Desired Skills:

* Experience with SharePoint library administration
* Experience with vRealize Operations
* Understanding of compute, backup, network and storage infrastructure, with ability to determine data necessary to properly monitor capacity
* Experience with software licensing and tracking across an organization
* Strong analytical skills, with the ability to analyze infrastructure for capacity
* Strong oral and written communication skills
* Experience with creating reports in the BMC Remedy Action/Request Tool, the BladeLogic Server Automation Suite or other server automation tools
* Familiarity with hardware and software procurements, including maintenance and licensing of those items
* MS Project experience
* Familiarity with ITIL v3 Framework
* Existing knowledge of USCG Business and Support systems is highly desirable.

ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. ECS promotes affirmative action for minorities, women, disabled persons, and veterans.

ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 2300+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.

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