Call Center Program Manager - NON TECHNICAL
Cheverly, MD

Job Description

Call Center Program Manager

Systems Integration, Inc. has an opportunity for a Call Center Program Manager for our DHS contract in the Greater Washington, DC area. Qualified applicants will be well-versed with managing call center projects, such as transitioning, recruitment, onboarding, training, performance management and managing the SLAs/KPIs of each call center. This is a non-technical call center so SII is NOT seeking IT Help Desk candidates.

Requirements

* Bachelors' Degree
* 5-7 years' experience managing government call center projects
* Ability to multi-task
* Proficient in using Microsoft Project, Excel and PowerPoint
* Project Management Professional (PMP) a plus
* Must be able to travel to the call center as required

About Us With over 20 years of experience, we have grown into a financially secure company satisfying contact center and service desk requirements for commercial businesses and government agencies. We have a proven track record and solid reputation for providing dedicated customer service and help desk professionals. We are committed to offering the newest, cutting-edge technologies and outstanding IT support/customer service at a great value.