Call Center Business Systems Analyst
Matawan, NJ

Job Description

You manage to communicate technical matters in a way that's meaningful to users. No matter how widespread the implementation sites you visit are, you stay fresh, eager, personable, and responsible. At K. Hovnanian Companies, we admire a functional analyst with your powerful focus on people, business process and technology. Come support and help us integrate our applications that impact sales and customer retention at our highly-regarded home building company.

Primary Responsibilities

* Participation in the discovery, design, testing, implementation and continuous improvement of standardized online Sales/Call Center polices, processes and software systems across the Company.
* Collaboration with our user community and Information Services team members in support of defined objectives to innovate, deliver and support the CRM and NICE InContact system platforms.
* Participation in systems support activities, contribution to projects and project-related activities, and administrative and maintenance duties.

Experience/Qualifications

* Bachelor's or Graduate Degree in Business Administration or Management Information Systems (MIS).
* 3-5 years of previous IT Business Analysis experience.
* Expert working knowledge of Microsoft Office suite of products.
* Excellent verbal and written communication skills.
* Experience in business process modeling using Visio for assigned projects.
* Planning and working flexibility to a deadline.
* Strong attention to detail when analyzing and interpreting business process and functions.
* Strong organizational, project and time management skills.
* Experience with NICE inContact / CRM preferred.
* Call Center experience preferred.
* Agile Methodology experience preferred.
* Telephony (Voice) knowledge (VOIP, CTI, IVR) preferred.

Moderate to extensive travel may be required with significant windows of travel in support of implementations in Phoenix, Arizona.

K. Hovnanian Companies, LLC, a subsidiary of Hovnanian Enterprises, Inc., a well-respected publicly traded company, is committed to providing an environment and programs that help our associates flourish. You can look forward to professional support and extensive benefits-including medical/dental/vision coverage, discounts on mortgages and home appliances, and a 401(k) plan. To learn more about us, visit www.khov.com/careers.