Job Directory Business Systems Analyst

Business Systems Analyst
Newington, NH

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Job Description

At Lonza, we invest in great people. We encourage our employees to challenge themselves and we offer an environment that fosters creativity and success. Headquartered in Basel, Switzerland, we operate production, R&D, and business sites around the world, including Europe, North America, and Asia. Our vision: We strive to be the leading supplier using science and technology to improve the quality of life. Our mission: We work with passion, using advanced technologies, to transform life science into new possibilities for our customers. Do you want to help us as we shape the future of this great organization? Job Description Summary The Business System Analyst is the primary contact for internal day-to-day activities for a variety of PMO systems including the PPM Management System (Planview), SAP and other PMO systems. This person is a system expert who will perform activities such as system support, reporting, training, enhancements and change management. Key Responsibilities: Support various PMO systems, specifically the PPM Management System (Planview), Lonza's SAP ERP system, and other related systems. Provides day-to-day system support of the PPM system life cycle maintenance document for system maintenance. Assist in performing user training to all levels of the organization, as required. Facilitate KPI and metric development and reporting for senior management. The Data Administrator would oversee day to day PPM production support activities, resolving issues, and ensuring that the system is performing is accordance to system requirements. Strong customer service skills, including the ability to manage and respond to different customer situations while maintaining a positive and cooperative attitude. Ensure that global PM teams work efficiently and effectively. Ability to identify complex problems or solutions, formulate logical and objective conclusions and recognize alternatives and their implications, then implement best path forward. Strong analytical and problem-solving skills required, including an understanding of how to interpret customer requests and translate them into actionable process flows or configuration modifications for potential implementation. Requirements: Bachelors Degree Business Administration or IT related PMI or PMP Certificate Desired Advanced years of experience in a System Administrator/Design - Project Portfolio Management system Entry level to Intermediate level years of Project or Program Management Experience Competencies and Behaviors: Challenges the status quo and looks for opportunities to make improvements in his/her area of the business and beyond Embraces new initiatives and drives successful implementation in his/her area Understands how to effectively engage others in the change processes Sets and delivers on individual and team objectives that support the company strategy Uses knowledge of his/her business area and related areas to make correct and timely decisions Provides feedback to his/her managers on the content of the strategy and its implementation Works in partnership as an active member of his/her team and cross- functional working groups Generously shares information and knowledge with others across teams and functions Actively seeks out and shares different perspectives from a broad network and implements alternative approaches Champions and role models the values of diversity and inclusion through everyday interactions in groups or 1:1s Develops insights that can be used to enhance customer satisfaction Identifies when company and customer interests may not align and seeks effective solutions to resolve or escalate Uses systematic approaches to ensure customer key metrics are tracked and analyzed for continuous improvement Establishes and consistently delivers on KPIs and challenging goals for him/herself (and team) Helps peers (and team) overcome performance obstacles and challenges Secures buy-in from key stakeholders Appropriately prioritizes multiple demands and leads defined work to successful conclusion on time Takes personal accountability for outcomes resulting from choices and behaviors of self and team Takes personal accountability for defining and implementing his/her own development and supports others to do same Creates a positive work environment for his/her team and demonstrates high integrity Lonza is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law. Lonza. The place to Go, Stay and Grow.

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