Business Systems Analyst - Automation (Card Fraud Prevention Analytics)
Vienna, VA

Job Description

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Employee Perks

Why You Will Love Being Part of the Navy Federal Team:

* Competitive compensation with opportunities for annual raises, promotions, and bonus potential
* Best-in-Class Benefits! (7% 401k match / Pension plan / Tuition reimbursement / Great insurance options)
* On-site amenities include fitness center, wellness center, cafeteria, etc. at Pensacola, FL; Vienna, VA and Winchester, VA campuses
* Consistently Awarded Top Workplace
* Nationally recognized training department by TRAINING Magazine
* An employee-focused, diverse, and service-oriented workplace environment

Basic Purpose

This position is part of the Card Fraud Prevention Analytics team within Security.

Responsibilities:

* Create macros to automate business processes using scripting tools
* Analyze and document business requirements and operational processes
* Develop and coordinate issue resolutions; monitor results for long term viability
* Investigate operational problems; recommend solutions to customer
* Monitor performance of systems to ensure continued systems efficiency
* Represent the business unit in identifying, analyzing and communicating system solutions
* Apply and communicate changes and new trends in systems/technology
* Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results
* Develop, recommend and document adjustments to workflow to streamline processes
* Discover and troubleshoot system issues and determine scope, scale and impact
* Perform other duties as assigned

Required:

* Bachelor's Degree in Information Systems or the equivalent combination of experience, education, and training
* Solid hands-on experience in creating and maintaining macros using tools (e.g.: AutoIT scripting)
* Advanced hands-on experience with SQL; JMP and other business intelligence tools
* Advanced experience in translating business requirements into technical solutions
* Advanced experience in problem resolution including determining root cause, scope and scale of issues
* Advanced research, analytical, and problem solving skills
* Strong communication and interpersonal skills
* Strong ability to work closely with business units to determine needs, prioritize, and execute their strategy
* Strong ability to manage priorities and communicate updates

Desired:

* Experience with usage and navigation of TSYS Green Screens and database tables
* Advanced knowledge of Navy Federal Credit Card and Debit Card systems, services, programs, policies and procedures

Hours:

Monday-Friday, 8:00AM-4:30PM

Equal Employment Opportunity

Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability