Incumbent provides routine informatics support for Epic EMR and Ancillary Departmental Systems incvolving Anesthesia and Inpatient Areas. Incumbent provides support related to Device Integration as well as Bedside IT support for a number of different applications for Clinical end-users.
Rate Minimum $23.75 Midpoint $36.23 Maximum $48.71
4+ years desktop support experience in a networked business environment
Ability to independently problem solve Desktop issues
Ability to read, write and communicate effectively in English
Bachelor's degree or equivalent combination of education and professional experience
Extensive experience with supporting and troubleshooting Windows 7 as well as Windows Server 2012 and up
Extensive understanding of Microsoft Office Suite
Knowledge of operating system internals, file systems, functions of hardware components, and how hardware and software components work together to form a computer system
Must carry a pager/phone and provide on-call support for IT related issues
Prior experience supporting and configuring biomedical device interfacing to documentation systems
Prior experience supporting clinical end users in a rapidly changing environment
Strong interpersonal communication skills to effectively interface with internal and/or external customers
Thorough understanding of Microsoft Active Directory
Understanding of Networking terminology and troubleshooting
Willingness and ability to work occasional weekends and evenings
Working knowledge of Capsule Technology Data Capture software and iSirona DeviceConX Integration software
Working knowledge of wireless network configurations and limitations related to a clinical environment
Bachelor's degree in Information Systems, Business Administration, or other healthcare related field with course work in systems analysis and development
Prior experience supporting end users in the Clinical environment
Physical, Mental & Environmental Demands:
To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.
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