Business System Specialist, Expert (Unifier)
San Ramon, CA

Job Description

Requisition ID # 22001

Job Category : Maintenance / Construction / Operations

Job Level : Individual Contributor

Business Unit: Electric Operations

Job Location : San Ramon

Company

Based in San Francisco, Pacific Gas and Electric Company, a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric utilities in the United States.And we deliver some of the nation's cleanest energy to our customers in Northern and Central California. For PG&E, Together, Building a Better California is not just a slogan.It's the very core of our mission and the scale by which we measure our success. We know that the nearly 16 million people who do business with our company count on our more than 24,000 employees for far more than the delivery of utility services.They, along with every citizen of the state we call home, also expect PG&E to help improve their quality of life, the economic vitality of their communities, and the prospect for a better future fueled by clean, safe, reliable and affordable energy.

Pacific Gas and Electric Company is an Affirmative Action and Equal Employment Opportunity employer that actively pursues and hires a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color,national origin, ancestry, sex, age, religion, physical or mental disability status, medical condition, protected veteran status, marital status, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic informationor any other factor that is not related to the job.

Position Summary

The Business Systems Specialist will be responsible for administering the project management system called Unifier. This entails creating new user accounts, managing security permissions and end user support. The incumbent may also partner with business process owners and systems end users to define system requirements, coordinate user acceptance testing and to consult on new technologies & features that may contribute to business process efficiencies. The incumbent will prepare and deliver business users' system needs to Information Technology and represents user needs in the development of functional specifications. They may also create or analyze solution design and related work products and validate that they satisfy business requirements through such methods as user testing.

Qualifications

Minimum:

* BA/BS in Business, Engineering, Construction Management, Computer Science/Information Systems, etc. or equivalent work experience.
* 7 years of relative working experience

Desired:

* Knowledgeable about the business requirements process.
* Detail oriented, analytical, good oral and written communication skills.
* Ability to work with different teams across disciplines and levels.
* Understands general business processes of department(s) supported.
* Proven customer facing skills and the ability to effectively communicate at both a high-level and a technical level
* Subject Matter Expert with Primavera, (P6, Unifier) or other program management tools
* Expert analytical problem solving and decision-making skills to develop comprehensive software system solutions.
* Demonstrated expertise in MS Office (Excel, Project, PowerPoint, and Word)

Responsibilities

* Support organization as a subject matter expert in Unifier by providing help desk support for department supported Business Processes
* Develop and manage trainings to enhance knowledge and job skills for vendors and construction managers
* Assist Management supporting key department initiatives such as system development, training and focused campaigns/initiatives including process improvements
* Research and data analysis; compile and prepare weekly reports for upper management
* Handle moderately complex user issues that arise with supported systems and tools. Address most calls independently, escalates the more complex problems to senior peers.
* Analyze and document moderate complexity business processes and information needs.
* Coordinate requirements and deliverables with IT/Lead BSS.
* Provide timely and professional responses to IT or user inquiries. Escalate as appropriate.
* Participate on teams that develop requirements for the business needs solution.
* Contribute to business case development
* Participate in UATs and perform quality reviews of test results.
* May perform various additional activities, such as user - based application testing, scope presentations, user support, etc.
* May be mentored by more Senior team members.
* Analyze and propose solutions with some supervision.