Business Intelligence Eng Amazon
Seattle, WA

Job Description

Do you enjoy designing financial and operational models, transforming data into information, and using that information to influence business decisions? The AWS Infrastructure team is looking for a passionate, insightful, and results-oriented Senior Business Analyst to join our team.

This individual will be responsible for working with multiple teams to gather key business critical data from multiple sources. This person will work with technical teams to define, track and monitor metrics for building continuous improvement programs. This role requires an individual with excellent analytical and data modelling abilities as well as outstanding business acumen and comfort with technical teams and systems. The successful candidate will be a self-starter comfortable with ambiguity, with strong attention to detail, and will enjoy working with large scale of data.

About You:

* You are passionate about technology with a desire to be the best at your job every day.
* You are highly autonomous, very detail oriented and possess very strong written and verbal communication skills.
* You have experience building relationships with internal and external teams along with innovating effective solutions to meet issues & problems as they arise.
* You have previous hands-on technical troubleshooting experience and a proven ability for solving complex problems.

Key Responsibilities:

* Build and maintain analytics and reporting tools to measure performance of AWS field operators and third parties, including transportation and delivery SLA, hardware repair SLA and decommissioning of AWS hardware.
* Build reporting tools to measure and analyze customer satisfaction, speed of delivery, cycle time of logistics and operations, and new region standup SLAs.
* Build and maintain tools and metrics to measure safety, security and quality of field operators in order to drive and implement continuous improvement initiatives.
* Create actionable insights on financial performance, including cost of ownership of hardware, cost per customer visit, and cost per service activity.
* Develop and deliver content for cross functional operational reviews with internal AWS leadership and external partners (vendors and third parties).