Job Directory Business and Data Support Analyst

Business and Data Support Analyst
Plano, TX

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Job Description

Job Description:

Production Services is responsible for running the day to day operations of the technology platform. Work activities specific to Production Services roles include Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc. The Production Services Lead identifies possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams. Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services. Creates and enhances administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures. Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills. Performs analytical, technical, and administrative work in planning, installing, designing and supporting new and existing equipment and software under moderate supervision. Resolves complex issues. Consults with end users to determine optimal configuration of equipment and applications. Works on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors. Exercises judgment within defined procedures and practices to determine appropriate action. Should have increased awareness and exposure to basic technical principles, concepts and techniques. May provide coaching and mentoring for other employees but does not directly manage others. Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of an technology environment which meets current and anticipated business requirements and objectives. Participates with management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests. Provides the client areas with technology products and service alternatives that improve the production services environment. Employees in this job code manage a function but do not manage people.

The Hadoop Enterprise Environment Management team is seeking a Hadoop/Cloud Architect who will be responsible for providing technical and administrative support for Linux, Cloud, and Hadoop platforms in a fast-paced operations environment supporting 24x7 business critical applications using HDFS, Sentry, Impala, Spark, and Hive. The Analyst will be able to perform troubleshooting of any Hadoop ecosystem services issues, performance analysis, ensuring security, developing and testing Unix Shell scripts, scripting in Perl, Java and coding required for Hadoop administration and associated core Hadoop ecosystem. Candidate will also be involved with the setup and transitioning of Hadoop application tenants from Hadoop bare metal clusters to virtual machines. Responsibilities Include:

* Proven understanding with Cloudera Hadoop, IMPALA, Hive, Flume and HBase, Sqoop, Apache Spark, Apache Storm etc
* Administer, troubleshoot, perform problem isolation and correct problems discovered in clusters
* Performance tuning of Hadoop clusters and ecosystem components and jobs. This includes the management and review of Hadoop log files.
* Provide 24x7 on call support for production code migrations and lower environment platform outages/service disruptions on a rotation and need basis
* Provide code deployment support for Test and Production environments
* Diagnose and address database performance issues using performance monitors and various tuning techniques
* Interact with Storage and Systems administrators on Linux/Unix/VM operating systems and Hadoop Ecosystems
* Troubleshoot platform problems and connectivity issues
* Performance tuning of Hadoop clusters and ecosystem components and jobs. This includes the management and review of Hadoop log files.
* Document programming problems and resolutions for future reference.

Required Skills:

Demonstrated abilities utilizing core Hadoop (i.e. Hadoop, Map-Reduce, Hive, Pig, Oozie, HDFS, Unix Shell, Java, etc.) and \ or ETL (i.e.Informatica, DMX-H, etc.) and \ or Relational Databases (i.e. SQL, Teradata, Oracle, DB2, etc.).

* Ability to work well as a team and as an individual with minimal supervision
* Excellent communication and project management skills Required Skills
* Bachelor's Degree in Information Technology, Engineering, Computer Science, related field or equivalent work experience
* At least 3 years of experience in Big Data technologies and concepts with a solid understanding of Big Data technology
* At least 3 years of experience in a large Data Warehouse environment.
* At least 3 years of experience in Linux/Unix.
* At least 2 years of experience with scheduling tools such as Autosys.
* At least 3 years of experience with Cloud technologies (AWS, Google, Azure)
* Experience with developer tools for code management, ticket management, performance monitoring, automated testing
* Strong understanding of Data Warehouse and Master Data Management concepts.
* Solid understanding and experience with Agile process and vernacular
* Solid understanding and experience with CI/CD concepts
* Deep knowledge of industry-standard, enterprise-class best practices for a large DFS environment
* Solid understand of DevOps model
* Good understanding of Linux/VM platform
* Solid understanding of Hypervisor and Containers concepts
* Deep understand of Network Virtualization and Security

Desired Skills:

5• Jenkins

* Ansible
* JFrog Artifactory
* Experience supporting and auditing Linux/Unix security (Kerberos and Active Directory)
* Experience with Unix/Linux OS platform and Unix Shell/Perl scripting and automation Proven understanding with Hadoop administration Administer, troubleshoot, perform problem isolation and correct problems discovered in clusters

Candidates requiring visa sponsorship will not be considered for this position

Posting Date: 06/05/2019

Location: Plano, TX, BUILDING C, 7105 CORPORATE DR, - United States

Travel: No

Full / Part-time: Full time

Hours Per Week: 40

Shift: 1st shift

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