As a member of the Account Team, the CMMS Administrator will be responsible for the CMMS technology, data integrity, and the applications support, evaluation, and training. Perform analysis of the software application to ensure consistency, data integrity, and optimum performance within the environment. This includes all CBRE platforms - ServiceInsight (SI6 & SI7), ServiceInsight by Corrigo, and Intrepid. If a client CMMS system is being used this position should be a part of the account team as well.
ESSENTIAL DUTIES AND RESPONSIBILITIES
This position will report to the Director of Engineering (or Director of FM if no Director of Engineering).
This position should also be in place within the first 30-days of the Transition period starting for the account. The intention is for the CMMS Administrator to undergo a "train-the-trainer" approach with the CMMS implementation team during the transition.
Number of CMMS Administrators per account should be as follows:
If a CMMS is used on the account there must be at least one CMMS Admin.
If locations are geographically dispersed there should be:
At least one per US Region - Western, Central, Eastern
If international then also at least one per region - US, APAC, EMEA, & LATAM
Account sizing benchmarks for this position do not exist, but the number should be sufficient to accurately ensure the optimum use and product delivery of the CMMS system.
There are a variety of ways that this position can and has been rolled out on accounts.
Variations from a standalone position include:
Combine the CMMS Administrator duties with a Data Analyst role and increase the reporting/dash boarding aspect of the overall role.
Make the CMMS Administrator duties part of the Planner Scheduler (PS) duties.
This would require reducing the PS ration from 1 PS to 20-25 technicians/ engineers, to 1 PS to no more than 15 technicians/engineers.
Combine the CMMS Administrator duties with other technology admin duties for all technologies on the account.
Note: For these position modifications the number of positions needed would have to be determined based on size and geographical footprint of the account, overall workload, what other technologies are being used and the proficiency of account personnel, and maintenance maturity of the account.
MAJOR RESPONSIBILITIES OF THIS POSITION INCLUDE BUT ARE NOT LIMITED TO:
Responsible for CMMS technology, data integrity, and the applications support, evaluation, and training.
Responsible for all CMMS training requirements for customer service representatives, technicians and management.
Responsible for the upkeep of CMMS data. Expectations include, but not limited to:
Building set ups
Assets - add new, update, and take out of service
Users - add new and remove as necessary
PMs - Set up new, update existing, etc
Dispatch Matrix - maintain current with vendors and technician/engineers/FM as necessary
Vendors - active vendors are updated and removed as necessary
Technical documentation/information - update warranty info, procedures, drawings, attached tech manuals, tech notes, etc.
Attach predictive services reports to associated assets or systems
Others as defined
Audit CMMS for consistent and accurate use by all participants. Develop reports to send to appropriate leadership and follow-up on progress.
Interfaces with the vendor base, solving specific problems as they arise and participates in meetings as required.
Liaison between CBRE, account, and CMMS software provider. This also includes being the liaison with CBRE-IT.
Coordinates hardware and software maintenance and upgrades.
Coordinates all technological and process/procedural changes within the team.
Supports and trains users on hardware and software changes for CMMS and any other technical platform for the Account.
Ensures the integrity of the all data input and output.
Performs special projects as required.
Develop and run reports for both internal and external customer metrics.
Ensures processes are in line with overall CBRE standards and best practices. Promotes Best Practices in all customer service functions and ensures corporate policies are followed.
Communicates information related to CMME enhancements, upgrades, best practices, etc., across the account
Participates in all applicable CBRE Global Knowledge Networks (GKN).
Provides formal supervision to individual employees within single functional or operational area. Recommends staff recruitment, selection, promotion, advancement, corrective action and termination. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
Bachelor's degree (BA/BS) from four-year college or university and a minimum of 5 years of related ex Strong Maintenance and FM background.
Strong analytical and user support skills.
Ability to manage multiple priorities with high flexibility and rapid response time.
Exceptional organizational, attention to detail and follow-through skills.
Proficient in work order management software and Microsoft Office applications.
Demonstrated problem solving ability.
Strong written and verbal communication skills with problem-solving ability.
Ability to act decisively within a team environment to solve facility issues while adhering to corporate policy.
Experience and/or training, including two years of experience at the management level.
Previous Project Management, Business Analytics and/or Commercial Real Estate industry and/or related experience preferred.
Advanced skills in financial modeling, planning, database management/business intelligence.
CERTIFICATES and/or LICENSES
PMP (Project Management Professional) designation preferred.
Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Ability to respond effectively to sensitive issues.
Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis.
Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.
OTHER SKILLS and ABILITIES
Advanced skills in Microsoft Office applications, specifically Word, Excel and Outlook; Advanced understanding of the following technologies: Enterprise Reporting Tool; SSRS Network and server architecture; Microsolf.NET Framework; SQL, C#.NET, ASP.NET, C+, VB.NET, Java, Technology security standards.
Knowledge of SSRS, Network and Server Architecture, Microsoft .NET Framework, Project planning and coordination experience preferred.
SCOPE OF RESPONSIBILITY
Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department.
CBRE Group is a real estate services and investment company.