FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 90+ countries make better decisions. Join our world-class team today and fulfill your career potential! Job SummaryBusiness Analyst role. We are looking for a passionate, results-oriented Technical Business Analyst who will work with our clients to ensure business requirements are defined and delivered. Knowledgeable about FICO's Customer Communications Services product, you will be able to properly position best practices and usage to deliver value to our clients. As hands on Technical Business Analyst, you will also bring an understanding of test principles, tools and methodologies. You are a pragmatic visionary that can effectively determine the right amount of testing required to ensure quality releases are in place to determine what and how many of the test cases need to be executed for enhancements applied to an Application. • Job Description Works with the client to leverage best practice use of CCS to address communication needs Represents the CCS product and its best practice usage to our client Serve as the point of contact between the customer and Development Team on business requirements Conduct workshops with the customer face to face or over the phone for consulting and issue resolution Requirements gathering, preparing Functional specification for the project by working with the Customer either at onsite or offshore Support client activities all through the implementation of project life cycle. Work closely with customer project lead and entire project team to ensure that all functional deliverables are delivered successfully Provide functional support during Go-Live Support System Integration testing and User acceptance testing Client facing in support of the Regional team but working directly with Client technical resources and testers Develops a Test Plan that incorporates the strategies of how to accomplish testing, especially FICO QA Testing, Joint System Integration testing, and Client Functional Testing Work with the Client on their test plans and execution Be part of the team that evaluates FICO test case suite to ensure proper coverage Evaluate Client's test cases and conditioned test data and compare to the requirements Participate with the client during Client Testing; perform initial validation of errors, and triage/troubleshoot any issues found Defect Management and proactive identification of risks to management Implementing best-practice quality assurance processes, practices and procedures Ensuring that the delivery team members follow established software QA methodology, guidelines and standards Regularly reassess current processes and improve as needed Collaborate with other teams, including Development, Product Engineering and Production Support to release software Partner with other members of the Account facing team in developing healthy client relationships Ensure they understand your processes and give you what you need to deliver quality results Why Make a Move to FICO? At FICO, you can advance your career with a leading organization in one of the fastest-growing fields in technology today - Big Data analytics. We have a 50+ year history of excellence in providing analytics and decision management solutions. Here are a few examples of our impact globally: Credit Scoring -150+ billion FICO Scores have been sold to date, making it the most used credit score in the world. Fraud Detection and Security-2.5+ billion credit cards globally are protected by FICO fraud systems. Lending -3/4 of US mortgages are approved using the FICO Score. FICO's proven science leverages the latest technology to drive consumer behavior insights and optimize business processes. We help many of the world's leading banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is founded on really talented people - just like you - who enjoy innovative and high-performance environments with the opportunity to grow. Join the FICO Family and help change the way business makes decisions! Learn more about how you can fulfill your potential at www.fico.com/Careers FICO values the strength that diversity and a culture of inclusion bring to our workplace. We are an equal employment opportunity and affirmative action employer and we're proud to offer employment and advancement opportunities to all applicants without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
FICO develops analytic, software, and data management products and services that enable businesses to automate, enhance, and connect decisions.