Job Directory United Airlines Business Analyst - IT (SHARES OPEN)
United Airlines

Business Analyst - IT (SHARES OPEN) United Airlines
Chicago, IL

United Airlines is an airline operating a domestic and international route network.

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About United Airlines

Job Description

Business Analyst - IT (SHARES OPEN)

Req #: WHQ00015652

Location: Chicago, IL US

Job Category:Information Technology

This role can be located in Chicago, Houston or Cerritos, CA

Business Analyst - IT (PSS)

As we transform our core customer technology platforms, we invite you to join the team in enabling the journey!

The role of the IT-Business Analyst is to work collaboratively with cross functional teams comprised of business and technology stakeholders as well as the PSS (Passenger Service Systems) solution architects to define and document requirements and to design solutions for the PSS Platform. This analyst will support our modernization strategy by helping to define and design our future-state capabilities.



Maintain effective working relationships with business and technical stakeholders

Partner with business stakeholders to understand the business needs and to document business requirements

Collaborate with technology stakeholders to document detailed functional/technical requirements that facilitate the design and development of solutions

Delivery / Support

Leads ongoing reviews of business processes and develops optimization strategies

Remains up to date on business strategies and industry standards / best practices

Provides consulting regarding design of complex enterprise initiatives - and guidance to the SHARES project teams.

People & Administrative Functions:

Facilitates meetings and presentations to ensure alignment on project scope, requirements and impact analysis findings.

Facilitates the creation of end user training materials

Performs other job-related duties and activities as requested

Required Education, Knowledge/Skills and Experience


Bachelors' degree in Information Technology or Business Administration and/or equivalent work experience, education, or training


Demonstrates intermediate knowledge and skills related to Business Analysis.

Demonstrates basic knowledge of projects using an SDLC or IDF

Demonstrated use of Microsoft Project, Microsoft Word, Microsoft Excel, Microsoft Word, Visio, and PPM.

Strong written and oral communication skills.

Strong interpersonal skills.

Team Player.


2 or more years of experience working as an IT-Business Analyst

Airline or travel industry experience.

Knowledge and experience performing business analysis functions for projects that involve development, implementation and maintenance for Passenger Service Systems (PSS) and the IBM-Transaction Process Facility (TPF) platform.

Experience working in project teams using traditional and Agile project management methodologies.

Analytical approach to problem solving

Excellent attention to detail and organizational skills

Ability to maintain confidentiality of company data

Excellent written and oral communication skills

Team player who shares problem-solving responsibilities with the team and offers creative responses to new challenges

Experience and comfort working in a collaborative work environment

Values-driven, self-motivated critical thinker with an entrepreneurial spirit

Adept use of technology, including Microsoft Office Suite applications

Staying up-to-date on the latest process and IT advancements to automate and modernize systems

Managing competing resources and priorities.


Must be legally authorized to work in the United States for any employer without sponsorship

Successful completion of interview required to meet job qualification

Reliable, punctual attendance is an essential function of the position

Preferred Education/Knowledge/Skills/Experience:

Project management experience

Awareness of industry standards and best practices

Knowledge of other PSS platforms (e.g. Sabre, Amadeus, Travelport)

Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT

About United Airlines

United Airlines is an airline operating a domestic and international route network.

10001 employees
United Airlines

233 south wacker drive

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