Business Analyst II
Austin, TX

Job Description

The Texas Department of Family and Protective Services (DFPS) is currently seeking a Business Analyst for a full-time position within the Systems Development Resources (SDR) team of our IT Department. This position will work collaboratively with the business stakeholders and the development teams related to the agency program IT requests. The position will perform complex (journey-level) business analysis work that includes coordination of the gathering, development, and documentation of user requirements, facilitation of work sessions with functional staff and project team members to capture and document requirements, and review and assessment of business processes to ensure requirements meet the customer needs. This position also develops user acceptance testing scripts, coordinates testing activities with customers, and validates testing results. This position will be assigned to various large and small projects based on availability and project schedules.

Serving under one of the SDR supervisors, this position will work in concert with appropriate stakeholders on IT solutions and business decisions to support the organization's short- and long-term business goals/strategy to ensure they align with IT strategies and project requirements. Good communication and presentation skills are required for developing documentation, reports, and presentations.

The mission of DFPS is to protect children, the elderly, and people with disabilities from abuse, neglect, and exploitation by involving clients, families, and communities. We are looking to grow our teams with people who share our energy and enthusiasm to get behind our mission of protecting those among us who are most in need.

This position is classified as a full-time position (40 hours a week). Work outside of regular hours may be required. Travel to other Austin offices(s) may be required. Works under general supervision, with moderate latitude for the use of initiative and independent judgment.

This position is a full-time position that includes other State of Texas benefits as described in this SAO site: http://www.sao.texas.gov/SAOReports/ReportNumber?id=18-704 Essential Job Functions:

* Works with business stakeholders to understand their technology needs and issues in performing their day-to-day work.
* Conducts work sessions with users and project team members to document requirements, develop use cases, and/or technology solutions.
* Analyzes program policies and business practices to provide recommendations and ideas for addressing technology requests, needs, and solutions.
* Assists project team members with analysis and interpretation of user requirements.
* Develops and executes test scripts for application testing activities with test analysts and users.
* Creates, edits, and maintains technical documentation for current and future applications e.g., technical reference manuals and production control manuals.
* Assists, and may train, users within programs with user acceptance testing activities.
* Develops Use Case documentation.
* Participates in systems analysis as needed.
* Works with developers to interpret and provide clarification on Use Cases as needed.
* Assists with change request documentation as appropriate.
* Participates in release activities and application development implementation activities.
* Assists with scheduling go-live activities.
* Maintains current knowledge of policy, procedure, and legislative updates that can affect needs for new requirements and application functionality.
* Act as subject-matter-expert for assigned DFPS applications.
* May participate in and provide feedback on quality reviews on project related documents.
* Performs other special projects as assigned.

Knowledge Skills Abilities:

* Knowledge of and at least two (2) years' experience in a role demonstrating business systems analysis expertise.
* Knowledge of the Business Analysis Body of Knowledge (BABOK).
* Knowledge of information gathering techniques with demonstrated experience for developing findings and recommendations from data collection.
* Knowledge of Software Development Life Cycle (SDLC) and Project Management Life Cycle (PMLC) methodologies; high-level system design methodologies and techniques (entity/relationship models, data/process flow diagrams); object-oriented programming and of programming client/server applications.
* Knowledge of 508 compliance and accessibility standards established by the Americans with Disabilities ACT (ADA).
* Knowledge of Case Management applications a plus but not required.
* Knowledge of office productivity software including Microsoft Office Suite to include MS Word, Excel, PowerPoint, MS Project, SharePoint, Visio and/or SQL.
* Knowledge of Texas Project Delivery Framework preferred.
* Skill in analyzing business processes and developing business cases for new or modified customer-related products and services.
* Skills in meeting facilitation and presentations for meetings involving cross functional teams and including external stakeholders.
* Skills in problem solving with project issues and risks, and with software and network systems.
* Skills in using office productivity software including Microsoft Office Suite to include MS Project, SharePoint, and Visio.
* Skills with demonstrated experience in documenting technical and business concepts and conclusions orally and in writing.
* Ability to understand programming concepts, operating systems and/or networking.
* Ability to collaborate with other members of formal and informal groups to reach common missions, vision, values, and mutual goals.
* Ability to communicate with all team members and stakeholders; technical teams and customers; work in a team setting.
* Ability to manage multiple tasks, projects and priorities.
* Ability to analyze and interpret program and technical information including regulations, policies, and business rules to aid in DFPS IT program goal and priority setting.
* Ability to work in a fast-paced, deadline-driven environment.

Registration or Licensure Requirements:

* Graduation from an accredited four-year college or university with a Bachelor's Degree in Business, MIS, CIS, Computer Science or similar. Work experience may be substituted for education on a year-for-year basis.
* CBAP or similar Business Analyst certification is a plus but not required.

Initial Selection Criteria:

* Graduation from an accredited four-year college or university with a Bachelor's Degree in Business, MIS, CIS, Computer Science or similar. Work experience may be substituted for education on a year-for-year basis.
* Two (2) or more years' demonstrated experience performing in the role of a Business Analyst on similar sized projects and in similar environments translating requirements and requests to technical specifications.
* Documented experience with office productivity software including Microsoft Office Suite to include MS Word, Excel, PowerPoint, MS Project, SharePoint, and/or Visio.
* CBAP or similar Business Analyst certification is a plus but not required.

Note: You must meet the minimum initial screening criteria to be considered. You should not apply if your submittal documents do not clearly reflect experience meeting the initial screening criteria.

Additional Information:

Candidates selected for interviews must bring two different writing samples to demonstrate candidates writing and analysis abilities. MOS Code:

Note: Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include 25B, 255A, IT, 182X, 682X, 26, C4|10, C4|11, ISM, 8848, 8846, 8858, 3D0X1 . All active duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information see the Texas State Auditor's Military Crosswalk at http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx.

HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.

I-9 Form - Click here to download the I-9 form.

In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.