Business Analyst I
Watertown, MA

Job Description

Job Description

The purpose of the Business Analyst I role is to develop business requirements to be used as the basis for applications utilized by Bright Horizons internal users and external customers. The Business Analyst will document these requirements to be provided to developers to be used in developing software, as well as the basis for test cases utilized by the Quality Assurance group to ensure that software developed meets the original business requirements.

What you will be doing:

* Develop and document business requirements through a variety of means such as, but not limited to user interviews, surveys, workflow reviews, research on industry best practices, and user workshops.
* Define current (As-Is) and Future (To-Be) scenarios (processes, models, use cases, plans and solutions). Build consensus among stakeholders to validate and finalize the requirements in the Business Requirements Document.
* Serve as a liaison between business groups and IT Development to clarify requirements, review recommendations and answer questions.
* Work with IT Development team to ensure requirements are properly translated into technical specifications that meet the business needs. Assist IT Development team through design, code, test and deploy to ensure any issues are resolved.
* Work with QA Team to develop and refine a master test plan that traces business requirements throughout the SDLC.
* Ensure that all process and documentation are consistent with best practices and Bright Horizons standards for Solution Delivery Life Cycle.
* Work with Application Support, QA, and development in a business analysis capacity both reactively and proactively to support application issues, changes and modifications.
* Proactively identify ways in which system and process changes can improve efficiency of key users, customer service, accuracy of results, and/or completeness of data.
* Works closely with internal users, IT Development Resources, and Business Management to facilitate cross-functional project team meetings effectively and efficiently.
* Serve as a communication bridge between business leaders and developers to facilitate understanding of initial requirements, questions and changes across these groups.
* Able to work with minimum supervision, but, when necessary, consult with the senior management of IT and lines of business for direction and/or clarity.

Job Requirements

What we hope you will bring:

* Bachelor's degree in Computer Science, Business or related field or comparable experience required. Individual should have a minimum of 1 years related work experience.
* Prior QA experience ie tracking tickets, identifying and reporting bugs within the application, etc. preferred
* Strong communication skills are essential. Individual must be comfortable working with a variety of user groups at all levels within the organization.
* Experience working with support tickets preferred
* Experience working with diverse teams preferred

Additional Information

Bright Horizons is dedicated to creating a workforce that promotes and supports diversity and inclusion. We provide equal employment opportunities to all individuals without discrimination. Bright Horizons complies with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW.

Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Having technical issues with your online application? Contact us at bhrecruit@brighthorizons.com or 855-877-6866.