This Business Analyst will be responsible for facilitating business change management by documenting business requirements and process flow diagrams, in addition to other appropriate standard analysis artifacts. The selected candidate will be involved in program/project implementations. The Business Analyst will support the eCommerce Vertical, specifically the Business to Consumer (Costco.com and Costco.ca) customers and stakeholders throughout the project lifecycle to define a set of business requirements that will translate into solid business solutions and technology systems.
The candidate will work closely with end users, business unit representatives, Information System resources and others in all stages of the project lifecycle including discovery, design, construction, transition, and implementation. In addition, the successful candidate will be responsible for working with the Business to Consumer business management on the identification and prioritization of project backlog items. They will also be responsible for documenting the requirements for those items on the backlog. This individual should demonstrate the highest levels of customer service, communication, productivity and professionalism. In addition, the candidate will have the ability and aptitude for leadership, be self-motivated, and possess strong analytical skills.
Tasks and responsibilities
* Stakeholder and team interaction: * Determines stakeholder influence and relationship needs * Builds and manages stakeholder relationships including business partners, users, vendors, customers, project team members, and management leaders * Interacts with technical team(s) to help translate functional specifications into technology solutions * Requirements management process: * Develops business analysis artifacts (use cases, business models, etc.) to document "as-is" and "to-be" requirements and change management plans as they pertain to specific projects and/or functional area * Identifies and communicates risks and issues that may require changes to plans or scope * Prioritizes requirements effectively based on appropriately identified factors and in conjunction with business stakeholders * Organizes and synthesizes large amounts of information provided by stakeholders * Ensures that all requirements support the delivery of business value, fulfills goals and objectives and meet stakeholder needs * Leads and participates in User Acceptance sessions for confirmation of requirements implementation prior to deployment * Elicitation and communication: * Ensures appropriate stakeholders are involved and obtain required information for capturing and validating requirements and other artifacts * Effectively manages changes and conflicts during requirements gathering process * Manages requirements traceability and future reuse * Prepares artifacts in an understandable and presentable format * Implementation and product support * Possesses product knowledge and process improvement skills with a demonstrated ability to effectively provide solutions * Has proven experience in evaluating a business need and facilitating decision making to gain consensus and approval for the solution; validates the solution meets business need * Ability to assist the development team with the translation of business requirements into functional specifications * Assists in other areas of the department and company as necessary
Required skills, abilities, and certifications
* Minimum 5 years Business Analyst experience (ecommerce experience desired) * Deep understanding of business requirements elicitation pursuant to specific programs/projects involved * Proficient in requirements gathering, business modeling, project scoping, and use case creation * Knowledge of Agile/SCRUM/Kanban development/delivery processes and demonstrated recent experience gathering requirements in such an environment * High level proficiency in utilizing development, data, and business process analysis tools/utilities (SDLC, Business Process models, use case modeling, context diagramming, functional decomposition) * Expertise in utilizing standard documentation tools/utilities * Familiar with Costco's IS or similar project methodology, processes and procedures * Must possess excellent analytical skills and demonstrated ability to effectively troubleshoot and provide solutions * Must possess excellent interpersonal skills, with the ability to negotiate and effectively engage with individuals at all levels of the organization * Must possess demonstrated strong communication skills, both verbal and written * Must possess strong work ethic, demonstrated attention to detail and excellent time management skills * Must be available to work as needed to honor project commitments, meet deadlines, and support assigned business area needs (nights and weekends)
Recommended skills, abilities, and certifications
* Costco or other retail/ecommerce experience * Bachelor Degree in Business Analysis, Business, Information Technology, or equivalent * Professional business analysis certifications, such as CBAP or CCBA * Understanding of business requirements elicitation pursuant to programs/projects specific to Costco * Ability to understand logical data models * Experience identifying business rules, and constructing decision tables * Successful internal candidates will have spent one year or more on their current team
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Applicants and employees for this position will not be sponsored for work authorization, including, but not limited to H1-B visas. If hired, you will be required to provide proof of authorization to work in the United States. Apart from any religious or disability considerations, open availability is needed to meet the needs of the business.