Business Analyst
Mclean, VA

Job Description

Overview

Dovel Technologies, LLC provides leading edge software and application development services specializing in mission driven solutions that address complex business processes and technology challenges. We practice CMMI ML3 processes and delivery solutions and are an innovative mission oriented technology company focused on complex business and technical challenges, ensuring solutions support the achievement of your mission. Our team creates software solutions that help customers communicate, access, and store mission critical information. Dovel is instrumental in the design and implementation of some of the most mission critical and innovative systems in government today.

Responsibilities

Dovel ranked #12 on the Washington Business Journal's 50 Fastest Growing Companies in 2016! Join our team today!

We have an exciting opportunity for a Business Analyst to join our team in Rockville, Maryland!

Position Responsibilities:

* Participate in fit/gap analysis sessions to better understand clients' business process
* Conduct analysis and determine client operational objectives by studying business functions, gathering information, and evaluating output requirements and formats
* Conduct needs assessment where appropriate by collecting information pertaining to work procedures, workflow, reports, and other customer business needs
* Provide end-user support by email, phone, chat, or face-to-face meetings
* Provide issue management for end-user problems and ensure a consistent high-level responsiveness and customer care
* Determine system utilization requirements by researching and testing systems
* Document end user requirements and create workflow and process diagrams to support customer business needs

Qualifications

Bachelor's Degree and 1 year of related experience, or an equivalent combination of education and training that provides the following required skills and abilities

* Experience using Microsoft Office (Word, Excel, and PowerPoint)
* Strong customer service skills
* Excellent verbal and written communication skills and the ability to explain policies, procedures, and technical information clearly and accurately
* Possess strong conceptual, analytical, and problem solving skills
* Experience in gathering and engaging in business process analysis
* Strong organizational and planning skills
* Skilled at prioritizing and completing tasks of multiple priorities in a timely manner
* Confidence working with and interfacing with clients across different parts of the business
* Comfortable working with technology, including web-based systems
* Self-motivated and able to work with minimal supervision
* Able to adapt quickly in a rapid, changing environment
* Local travel to Rockville, Maryland and Washington DC
* Must be able to obtain and maintina a Public Trust

Dovel Technologies is an Equal Opportunity Employer Minorities/Females/Veterans/Disabled

Words that describe Dovel: A Lean Forward Company; Agile; Fun; High-Energy; Leaders Encouraged; Innovative; Users of Cutting-Edge Technology; Client-Oriented-Consultative Environment; Skilled, Educated, and Certified Professionals; Stable and Growing

Benefits Program: Paid Time Off; 10 Paid Holidays; Health Insurance; Dental Insurance; Vision Plan; Life Insurance; Long Term Disability; Short Term Disability; Flexible Spending Accounts; 401(k) with matching; Voluntary Life Insurance

Options