Business Analyst 2
Costa Mesa, CA

Job Description

OVERVIEW OF POSITION:

Serves as the key contact between the MIS department and small, defined groups of application users. Works closely with assigned users to meet their information needs and address their system performance issues.

ESSENTIAL FUNCTIONS:

* Consistently exhibits behavior and communication skills that demonstrate HealthCare Partners' (HCP) commitment to superior customer service, including quality, care and concern with each and every internal and external customer.
* Works closely with assigned user communities to determine their information system needs and develops solutions utilizing or modifying existing system capabilities, investigating new product solutions or developing new system ideas.
* Works with and coordinates appropriate staff from Application Software and Technical Services teams to implement solutions.
* Develops report specifications and writes moderately complex reports for users based on request or identified need using available reporting tools such as MUMPS, DBMS, Crystal Reports, Business Objects and Impromptu. Coordinates other MIS resources as needed.
* Participates in projects that develop and/or deploy new software applications. Provides and coordinates MIS representation on projects.
* Coordinates users, internal MIS resources and external vendors as needed on small-scale application upgrades. Develops test plans and assists with application testing as needed.
* Develops documentation to support ongoing maintenance and upkeep of applications.
* Works with end-users individually or in medium-sized groups to improve their ability to utilize system capabilities, determine problems and develop appropriate solutions.
* Uses, protects, and discloses HCP patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
* Performs additional duties as assigned.

EDUCATION:

* 1 or 2 years of post-high school education or a degree from a two-year college.
* Bachelor's degree preferred.

EXPERIENCE:

Minimum:

* Over 5 years and up to and including 7 years of experience.
* IDX, client/server and/or web application experience.
* Report-writing tools experience (DBMS, MUMPS, Crystal Reports, SQL, Business Objects, Cognos, Impromptu).

Preferred:

* Project management experience.
* 5 years of experience in a healthcare or MIS position.

KNOWLEDGE, SKILLS, ABILITIES:

* Computer literate.
* Proficient in Microsoft applications (Access, Excel, Word, Project).
* Ability to type 40 wpm.
* 10-key by touch.
* Valid driver's license.
* Strong analytical and problem-solving skills.
* Good English verbal and writing skills.
* Ability to work in a team environment.
* Ability to transfer knowledge and information to staff from a wide variety of cultural and educational backgrounds.
* Ability to cope with fluctuating demands of an uneven workload.
* Customer service-oriented.