Business Analyst
New York, NY

Job Description

A career at New York Life offers many opportunities. To be part of a growing and successful business. To reach your full potential, whatever your specialty. Above all, to make a difference in the world by helping people achieve financial security. It's a career journey you can be proud of, and you'll find plenty of support along the way. Our development programs range from skill-building to management training, and we value our diverse and inclusive workplace where all voices can be heard. Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and service, supported by our Foundation. It all adds up to a rewarding career at a company where doing right by our customers is part of who we are, as a mutual company without outside shareholders. We invite you to bring your talents to New York Life, so we can continue to help families and businesses "Be Good At Life." To learn more, please visit LinkedIn, our Newsroom and the Careers page of www.NewYorkLife.com.

Role Summary

The Business Analyst elicits, analyzes and documents requirements for digital customer journeys and related data analytics and reporting.

Responsibilities:  Facilitates requirements gathering sessions for requests, proactively drawing out requirements from stakeholders. 

* Learn and understand business processes to support core technical responsibilities.
* Performs gap analysis to identify opportunities for process improvement.
* Documents business needs through User Stories within an agile SDCL framework.
* Leads requirement gathering sessions with product ownership, delivery and quality assurance team members.
* Creates requirement definition documentation and simple functional specifications to capture business needs and for validation with the customer to be shared with project stakeholders.
* Analyzes requirements and assesses feasibility; consults technical team as appropriate
* Validates and obtains sign-off for functional requirements/specifications.
* Creates functional design documents
* Manages and documents changes to requirements throughout the project.
* Transitions functional knowledge to delivery and quality assurance teams
* Tracks and reports on projects meeting defined requirements throughout the project life cycle.
* Reviews test strategy, test plans and scripts for completeness and accuracy.

Qualifications: 

* Experienced with customer experience management software, scoring engines and data models.  Use of Adobe Campaign, Adobe AEM, Adobe Target, and Adobe Analytics is a plus.
* Typical candidates will possess 5+ years of business or technical experience. 
* 3+ years of relevant experience as a Business Analyst. 
* Experience working within Agile methodology a plus.
* Possesses experience working within an agile software development environment and use of an agile work management system.  Experience with Rally (formerly Agile Central) is a plus.
* Analyzes process and data flows, identifying potential redundancies, overlaps in accountability, key decision points, etc.
* Responds and communicates efficiently with product ownership and delivery teams to facilitate resolution of user issues as necessary.
* Life Insurance Domain experience preferred

Education / Training

Required Bachelor's degree; equivalent work experience accepted

SF: LI-CC1

Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.

EOE M/F/D/V

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