Branch IT Tech Support (Majestic)
Everett, WA

Job Description

The IT Tech Support will be an integral part of how Majestic Glove does business daily. This position will interact with all departments within the organization and select companies we collaborate with globally. The IT Tech Support will also be the main point of contact for employees who are experiencing computer issues. This is an excellent opportunity for the right individual to join an established organization that has experienced significant growth recently.

Responsibilities:

* Assist end users in resolving hardware and software issues by utilizing phone and email communications, diagnose problems and perform troubleshooting activities.
* Document, track, and monitor the problem to facilitate a timely resolution.
* Assist personnel with installation, configuration and ongoing usability of system hardware and software.
* Install, maintain and repair telecommunication components to ensure the network is functioning at peak efficiency.
* Work under general supervision and usually reports to a supervisor, though some ingenuity and flexibility is required.
* Configure, test, maintain, and resolves issues related to LAN.
* Provide troubleshooting support to end users. Installs workstations.
* Install, test, monitor, upgrade, troubleshoot, and repairs computer systems, networks and peripherals.
* Manage user account information, including rights, security and systems groups. Learn the functions and back end of our software program.
* Protect customer data from outside infiltration through encryption, secure data storage and other necessary means.
* Document interactions with end users and recommends improvements. Evaluate operational efficiency of different IT systems.
* Ensure that security software is properly installed on employee computers.

Requirements:

* 5+ years' experience in IT-related position
* Highschool diploma/GED required. Associates/Bachelor's degree preferred.
* Ability to meet deadlines and manage stress effectively in high-pressure situations
* Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience
* Strong sense of discretion and confidentiality required
* Industry certifications and memberships a plus
* Excellent IT, communication, leadership and management skills
* Ability to fill multiple roles simultaneously
* Proven track record of maintaining IT structural integrity
* Excellent customer service skills
* Strong verbal communication and problem-solving skills
* Able to work in a fast-paced environment
* Must possess a basic understanding of computer network cabling
* Strong background in server management and software installations and upgrades
* Exceptional customer service skills
* Able to lift up to 50 lbs without assistance
* Experience with Wi-Fi warehouse mobile equipment
* Windows 7 & 10, Datacenter 2012, Server 2008, UNIX
* VMWare Familiarity (vSphere, VMware View Administration)
* SAP (ERP Central Component, Process Integration & Business Objects)
* Document Management (Laserfiche & Management Procedures)
* Help desk (Printers, Desktops, Mobile Equipment, Zero Clients)
* Cisco / Meraki (Firewall, Switches, AP's, VPN)

So, what are you waiting for? A new career awaits you with endless opportunities.

Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non-Food Retail, and Safety industries. We have grown both organically and through acquisitions to sales in excess of $10 billion. Bunzl North America is headquartered in St. Louis, Missouri. Bunzl North America owns and operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada and parts of the Caribbean and Mexico. With more than 5,000 employees and 400,000 plus supplies, Bunzl is regarded as a leading supplier in North America.

Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company match.

Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, gender, sexual orientation, age, disability or veteran status as provided by law.