Bilingual (Japanese/English) Data Specialist
San Francisco, CA

Job Description

WHY YOU'LL LOVE THIS JOB //

As a Data Specialist, you will build a partnership with our clients to better serve their business needs for the 2020 Tokyo Olympic Games, as well as react quickly and revise approaches when business needs change. This role is critical to our account teams and digital team in furthering the partner relationships with our clients. Working closely with members of the digital team and our account teams, you will become intimately acquainted with the customer's business requirements, technical needs, and support history.

WHAT YOU'LL DO //

Take in new requests:

* Understand client needs and recommend proper product solutions
* Provide quoting and timelines based on standard offerings

Manage processes:

* Manage our standard product offerings delivery process
* Work with PM's on more complex integrations

Setup/Support:

* Setup devices for delivery to events
* Support events and troubleshoot issues

Product enhancements:

* Work with product team to relay client/BA usability feedback for product enhancements

YOUR EXPERIENCE //

* Bilingual in Japanese/English is required.
* Minimum 1 year of customer support experience in digital projects or technical environment
* A Bachelor's degree or equivalent experience. Computer Science or Business Systems a plus.
* Must excel at identify solutions to tricky problems on-the-fly.
* Proven ability to meet deadlines
* Understanding of web/mobile app development process and the associated technologies.
* Good Interpersonal communication and customer services skills are needed to work successfully with the clients and cross-functional teams
* Must have strong problem-solving skills.
* Must be a self-motivated, proactive, flexible, adaptable, resourceful and accountable personality.
* Ability to adjust and set priorities to meet deadlines.
* Experience working in a team-oriented, collaborative environment.
* Ability to adapt and respond to changes in rapidly changing environment.
* Excellent communication (both written and verbal), problem solving, and analytical skills.