Bilingual English / Spanish Service Account Manager Associate - Irving, TX
Irving, TX

Job Description

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

Positions in this function are responsible for first - level response and resolution of escalated issues with external and internal customers. Responsible for the overall delivery of benefits and services by providing support and guidance to existing and potential customers to ensure continued membership. Employees in jobs labeled with "SCA" must support a government Service Contract Act (SCA) agreement.

Primary Responsibilities:

* Serve as a resource to a complex customer base while managing various health/wellness communications and activities
* Identify and resolve operational problems using defined processes, expertise and judgment
* Vendor management/coordination of wellness events (biometric screenings, flu shots, health fairs, wear red day, etc.)
* Creating wellness/health communication campaigns, getting materials composed, printed and distributed
* Translation of Documents (English to Spanish)
* Assistance with reporting and distribution
* Provide expertise and customer service support to members, customers, and / or providers
* Extensive work experience within own function
* Work is frequently completed without established procedures
* Work independently
* Act as a resource for others
* Coordinate Activities across multiple locations

Required Qualifications:

* High School Diploma / GED (or higher)
* 4 years of Customer Service Experience
* 4 years of project management and communications experience
* Intermediate proficiency with Windows PC applications, which includes the ability to learn new and complex computer system applications
* Bilingual English and Spanish

Preferred Qualifications:

* Experience creating basic formulas, creating and managing pivot tables in Microsoft Excel
* Experience creating communications for mass distribution
* Experience coordinating onsite activities including vendor management

Soft Skills:

* Ability to handle complicated issues and build relationships with customers in the process
* Ability to take direction from different areas of the business
* Ability to manage accounts by directing issues to the proper departments
* Ability to navigate a computer while on the phone
* Critical thinking and ability to anticipate customer needs to resolve issues
* Ability to multi - task, this includes ability to understand multiple products and multiple levels of benefits within each product

Physical Requirements and Work Environment:

* Frequent speaking, listening using a headset, sitting, use of hands / fingers across keyboard or mouse, handling other objects, long periods working at a computer
* Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of healthcare. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: Irving, TX, Custom Service; Client Specialist; Customer Specialist, Bilingual English and Spanish , Project management