BGC Technology: Desktop Support Bgc Partners
New York, NY

Job Description

BGC Technology: End User Support

Provide voice/communication support through phone/email/service tickets to front and back office users on voice and telecommunication issues including but not limited to:

* Install, test and troubleshoot dealerboard and voice/video telephony hardware


* Work with vendors and carriers to troubleshoot voice related issues


* Provide support for corporate mobile devices


* Perform morning system checks to ensure the systems are up



Provide desktops supports through phone/email/service tickets for front and back office users including but not limited to:

* Install, upgrade, support and troubleshoot Windows operating systems, computer hardware (and any other authorized peripheral equipment) and across a range of authorized software applications


* Performs general preventative maintenance and remedial repairs on computers, printers and any other authorized peripheral equipment


* To administer and email account, AD objects (users, distribution lists, user security with group policies)


* Perform morning system checks to ensure the systems are up



Assist facility matters whenever and wherever necessary including but not limited to:

* To coordinate with vendors to perform preventive maintenance and support on electrical system, aircons, UPSes, VESDA, water leakage detection system


* To issue, replace and collect door security access card and maintain the system


* Document and maintain technical operational procedures and maintain IT inventory


* Raise, update regularly and close promptly all support tickets


* Participate and implement in global projects


* Desk relocation


* Undertake other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility



Experience, Knowledge, and Skills:

* Working technical knowledge of current Windows operating systems, Active Directory, Office families, PCs, tools, components, peripheral accessories and voice/data cabling


* Working technical knowledge of BT/IPC voice dealing systems, Avaya/Cisco phone telephony systems, voice recording systems and general telecommunication support


* Knowledge of all software applications used within the organization including in-house applications, market data applications and third party software


* Good analytical and problem solving skills


* Good verbal and written communication skills


* Able to operate with minimal supervision and maintain professional attitude under stress


* Able to manage time and set priorities effectively