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BGC Partners

BGC Technology: Customer Support BGC Partners
New York, NY

BGC Partners is a brokerage company servicing the wholesale financial and real estate markets.

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About BGC Partners

Job Description

Job description:

The Support Analyst will be responsible for 24hr help desk support of all trade operations and customer support.

Key Responsibilities:

* Provide first line response to customer trading and system functionality questions and issues; record all queries in customer tracking system.
* Learn proprietary trading system functionality and back office support to effectively communicate with customers and bring resolution to all customer queries.
* Coordinate with customer technology staff and the eCommerce team to assist in setting up new users and resolving customer issues on an ongoing basis
* Real-time surveillance of electronic trading activity.
* Provide training, trading platform functionality, and specific trading information to the different markets.
* Monitor the health and usage of all systems and escalating persistent or high-priority problems to the appropriate staff.
* Produce periodic operational reports, document and update internal procedures, and assist with special projects as needed.
* Providing front-line customer service support.
* Provide a quick turnaround to trade disputes.

Requirements:

* Bachelor's Degree with 1+ years work experience in a customer service/support role.
* Exposure to commodity markets, financial trading environment, or equity. brokerage business is essential; exposure to futures markets, a plus;
* Friendly, professional telephone manner and strong interpersonal skills.
* Good problem-solving and analytical skills.
* Strong attention to detail and ability to multi-task under pressure.
* Must be self-directed and be able to work within a team environment.
* Working knowledge of computers, Microsoft operating systems, and in-depth. knowledge of standard Microsoft Office application programs.
* Ability to work varying shifts.

Plus skill sets, but not required:

* Ability to navigate around Linux.
* Administer Windows services.
* Shell scripting.



Skills you will learn with us:

* The opportunity to learn about trading.
* Exposure to different technologies.
* Details of how financial markets operate.

About BGC Partners

BGC Partners is a brokerage company servicing the wholesale financial and real estate markets.

Headquarters
Size
4688 employees
BGC Partners

499 Park Ave

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