AWS Connect VoiceFoundry IVR Engineer
Washington, DC

Job Description

AWS Connect VoiceFoundry IVR Engineer

Addx Corporation (Addx), a rapidly growing Amazon Web Services Public Sector Services Partner, has an opening for a AWS Connect VoiceFoundry Engineer to assist a Navy client in moving from a human-centered Subject Matter Expert (SME)-based business model to a business model using a knowledge-based solution. Addx is looking for high-energy problem solvers who have qualifications and experience in implementing AWS Connect and VoiceFoundry for the Navy telephony based solution to enhance the Navy's desire for a continuously learning knowledge management (KM) environment. The candidate will be part of the Addx Team solution that will employ artificial intelligence, machine learning, and natural language processing to create an adaptive solution that becomes "smarter" with each transaction. This knowledge-learning process is essential to handle the many current systems supported by the Navy that may have multiple deployed versions of each system operating in the Fleet.

Job Description

* Design and develop dynamically scalable, highly available, highly reliable and fault-tolerant applications on AWS using AWS Connect and VoiceFoundry for the Navy Contact Center to drive overall customer automation, expand the linkages between front-end and backend systems to streamline the agent experiences (CTI), and empower them via better automated services
* Develop a migration roadmap from existing complex on-premises applications to the AWS platform
* Select appropriate AWS services to design and deploy an application based on the business requirements
* Code, test, debug, implement, and document web applications in a full serverless AWS architecture.
* Assist the project manager in preparing estimates and justification for assigned tasks
* Deploy code via different build pipelines depending on client needs and procedures; requires familiarity with tools such as Git, github.com, and AWS Code Pipeline
* Work with management to resolve issues and validate programming requirements within areas of responsibility

Basic Qualifications

* Bachelor's degree or equivalent combination of education and experience; degree in computer science, mathematics or related field preferred
* Must have a minimum of four years of C# and/or JavaScript (NodeJS, React, AngularJS, Backbone, or similar) experience, with at least two years with AWS
* Demonstrated experience of design and implementation of micro-services architecture and RESTful web services
* Experience in developing with AWS services (AWS Simple Queue, AWS simple, workflow, etc.) and appropriate SDKs
* Experience with VoiceFoundry CTI integration for Amazon Connect

Other Qualifications

* Knowledge of cloud reference architectures and AWS best practices
* Thorough knowledge of AWS security (encryption, IAM roles, etc.)
* AWS Certified Developer certification or AWS Solutions Architect certification preferred