Job Directory AVP, Application Development - Service

AVP, Application Development - Service
New York, NY

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About

Job Description

Position Summary:

The AVP, Application Development oversees software development of all current customer engagement technology offerings (e.g. customer service, self-service, customer mobile). This role will also be the key leader responsible for our Salesforce platform. The AVP, Application Development will provide thought leadership to the development group and help to set the overall technical direction and strategies for supporting the business. Working with various business teams to understand and inform business strategy and then establish and deliver on an IT roadmap, this person is responsible for ensuring quality and on time delivery. Requires extensive collaboration with business teams and other technology leaders and must have strong impact and influencing skills and executive presence.

Duties & Responsibilities:

* Provide overall technology leadership for Service agile program and the respective scrum/Kaaaanban teams consisting of cross-functional delivery skills (product definition, configuration, development, QA, and technology production support - Level 3)
* Set scope and delivery expectations with business partners and other internal customers
* Interface with all corporate and business unit leaders to communicate application delivery strategies/plans and gain collaborative support.
* Remove obstacles, close gaps and manage and mitigate risks to ensure delivery on time, on budget and with impeccable quality.
* Lead and provide guidance across the overall Service agile program teams and to the respective delivery team leadership
* Works closely with the Portfolio team, IT Leadership, and EDS Leadership teams to provide technology leadership to refine corporate technology strategies and investments
* Overall responsibility for the full life-cycle Healthfirst application development and delivery of complex product portfolios
* Create and lead the implementation of internal methodology and process improvements designed to shape the application development organization into a world class team utilizing best in class practices and technologies.
* Ensure high quality talent, bench strength and succession planning through best practices in recruiting, selection, training, developing and retaining IT professional staff.
* Provide leadership to the quality team and provide quality measurements to leadership team. Drive quality initiatives within design and development phase.

Minimum Qualifications:

* Significant years of progressive leadership experience in software development
* Progressive years of experience building and managing Agile teams
* Executive leadership experience
* Strong understanding of hardware, networking and cloud solutions
* Bachelor's degree in Computer Science, Management Information Systems or related field or relevant work experience.

Preferred Qualifications:

* An advanced degree is preferred.
* Excellent negotiating and conflict resolution skills.
* Excellent verbal and written communication and presentation skills.
* Strong organizational and planning skills and the ability to agile teams and/or projects simultaneously.
* Strong analytical skills with the ability to collect and organize data and summarize findings and develop conclusions and recommendations.
* Ability to thrive in rapidly advancing, changing, and delivery-focused environments.

Compliance & Regulatory Responsibilities: NA

License/Certification: NA

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

If you have a disability under the Americans with Disability Act or a similar law, and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to careers@Healthfirst.org or calling 212-519-1798 . In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within Healthfirst Management Services will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with Healthfirst Management Services.

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