* Trend analysis of escalations of video conferencing opportunities.
* Proactive planning of service delivery in partnership with Stakeholders.
* Ensure daily & monthly maintenance of hardware and software is being performed.
* Escalate network problems impacting one or many internal platform activities to appropriate teams
* Manage and escalate all personnel issues to Ops Management/SDM.
* Act as primary point of escalation for service vertical assigned by SDM.
* Works with Milestone Service Delivery Manager to develop strategies that will help the Milestone EMEA VIO Team to achieve goals, * Train new team members as they are hired, * Communicate with other teams regarding upcoming projects and clearly relay details to the Milestone EMEA VIO team. * Approve EMEA VIO team-members timecards, PTO requests, and expenses. * Supervise the day to day activities of the EMEA VIO team and manages any escalations * Conduct regular 1:1s and team meetings with the EMEA VIO Team * Confirm job titles, job descriptions, bill rates, pay rates and control rates for all new hires with the talent acquisition team * Conduct second round interviews with potential candidates for open positions * Organize on-boarding for new hires * Conduct probationary reviews and annual performance appraisals * Conduct grievance and disciplinary meetings * Escalate employee issues to relevant support services within Milestone for resolution * Actively works to develop client relationships * Escalates any service related issues to Service Delivery Manager
* Must be agile, and exhibit a strong sense of urgency. * Must be responsive, efficient, have excellent customer interaction, and exhibit a high level of professionalism. * The ideal candidate will not find difficult tech problems deterring or frustrating, but intriguing and will welcome the challenge. * Must be comfortable working in a fast-paced, demanding environment, under immense pressure. The pace requires independent and confident thinking, self-motivation and determination. * Must be engaged in the process of technical development.
About Milestone Technologies
Milestone Technologies is a leading supplier of technology products and support services.