Job Directory Milestone Technologies AV/VC Tier 3 Tech (Lead)
Milestone Technologies

AV/VC Tier 3 Tech (Lead) Milestone Technologies
San Francisco, CA

Milestone Technologies is a leading supplier of technology products and support services.

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About Milestone Technologies

Job Description

Overview

* Supervise AV I, AV II as assigned by SDM/ Ops Management


* ResponsibleforqualityandprocessofinspectionsbyAVI/IItechnician'sinassignedareaperSOP's.


* Trend analysis of escalations of video conferencing opportunities.


* Proactive planning of service delivery in partnership with Stakeholders.


* Ensure daily & monthly maintenance of hardware and software is being performed.


* Escalate network problems impacting one or many internal platform activities to appropriate teams

where needed.


* Manage and escalate all personnel issues to Ops Management/SDM.


* Act as primary point of escalation for service vertical assigned by SDM.



Responsibilities

* Works with Milestone Service Delivery Manager to develop strategies that will help the Milestone EMEA VIO Team to achieve goals,
* Train new team members as they are hired,
* Communicate with other teams regarding upcoming projects and clearly relay details to the Milestone EMEA VIO team.
* Approve EMEA VIO team-members timecards, PTO requests, and expenses.
* Supervise the day to day activities of the EMEA VIO team and manages any escalations
* Conduct regular 1:1s and team meetings with the EMEA VIO Team
* Confirm job titles, job descriptions, bill rates, pay rates and control rates for all new hires with the talent acquisition team
* Conduct second round interviews with potential candidates for open positions
* Organize on-boarding for new hires
* Conduct probationary reviews and annual performance appraisals
* Conduct grievance and disciplinary meetings
* Escalate employee issues to relevant support services within Milestone for resolution
* Actively works to develop client relationships
* Escalates any service related issues to Service Delivery Manager

Qualifications

* Must be agile, and exhibit a strong sense of urgency.
* Must be responsive, efficient, have excellent customer interaction, and exhibit a high level of professionalism.
* The ideal candidate will not find difficult tech problems deterring or frustrating, but intriguing and will welcome the challenge.
* Must be comfortable working in a fast-paced, demanding environment, under immense pressure. The pace requires independent and confident thinking, self-motivation and determination.
* Must be engaged in the process of technical development.

About Milestone Technologies

Milestone Technologies is a leading supplier of technology products and support services.

Headquarters
Milestone Technologies
Size
1319 employees
Milestone Technologies

3101 Skyway Ct

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