AV Technical Support Specialist
New York, NY

Job Description

Summary

The AV Technical Support Specialist will coordinate, execute, and support the audiovisual requirements of executive, educational and routine meetings within a fast-paced customer service focused environment.

Duties and Responsibilities

* Setup, testing, operation, and tear down of audiovisual (AV) and videoconference (VTC) equipment;(e.g., video data projection systems, computers, audio- and videoconference equipment, video switchers, microphones, video cameras, audio systems, and operation of Integrated AV systems). Provide best effort assistance to fulfill any multimedia technical needs as assigned.
* Provide basic in room PC, laptop, email, wireless internet access and Power Point setup support. Coordinate with Client's IT Department for advanced support if required.
* Execute all aspects of videoconferences including call set up, end user training, troubleshooting, and follow through on escalation of issues.
* Provide consultation and education to all levels of end users on presentation technology equipment. Troubleshoot AV and videoconferencing related technology (various projectors, control systems, audio and videoconferencing).
* Perform regular preventive maintenance checks (e.g., either report or address troubles such as cable management issues, safety standards noncompliance, etc.).
* Maintain conference room integrity and escalate housekeeping of technical issues outside of AV and conferencing technology and applications to appropriate department.
* Assist, as needed, with video production shoots, develop and maintain knowledge of video production equipment and processes.
* Maintain understanding of current and new technology.
* Respond to and resolve Service Desk calls as escalated, including working with vendors to resolve complex problems.

Qualifications

To perform this job successfully, an individual must be able to perform each Essential Duty and Responsibility (the "Essential Duties") satisfactorily. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. Employees or applicants who need an accommodation should contact Human Resources. If you need such an accommodation, please email staffrecruiting@sidley.com (current employees should contact Human Resources).

Education and/or Experience:

Required:

* High School diploma or equivalent.
* AV and presentation technologies experience in a professional environment.
* Experience in a customer service role in a professional environment.
* Working knowledge of the operation and troubleshooting of AV and videoconferencing related technology.
* Working knowledge of Microsoft Office Suite applications (Word, Excel, PowerPoint, and Outlook).
* Working knowledge of WebEx, GoToMeeting, Abode Connect, or similar Web conferencing and/or Webcasting applications.
* Knowledge and understanding with Tandberg/Cisco, Crestron.
* Strong dedication to customer service with exceptional communication skills.
* Availability to work outside of typical work hours to support events.
* Required to stand, reach with hands and arms, climb, balance, stoop, kneel, crouch, and crawl. Required to lift and/or move up to 40 lbs.

Preferred:

* Prior experience in a law firm or service industry.
* Industry relevant training or technical courses a plus.
* A CTS certification by InfoComm.

Other Skills and Abilities:

The following will also be required of the successful candidate:

* Strong organizational skills
* Strong attention to detail
* Good judgment
* Strong interpersonal communication skills
* Strong analytical and problem solving skills
* Able to work harmoniously and effectively with others
* A self-starter who desires to show ownership and commitment to the job
* Able to preserve confidentiality and exercise discretion

Sidley Austin LLP is an Equal Opportunity/Affirmative Action Employer.