The Madison Square Garden Company

The Madison Square Garden Company is a live sports and entertainment provider.

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About The Madison Square Garden Company

Job Description

Overview

MSG Ventures was created to advance MSG's goals of creating the "venue of the future," along with immersive experiences that revolutionize the way fans, artists, and events engage and connect - both in and out of the venue. Ventures will explore and create technologies that redefine the limits of connectivity, video and acoustics, and content distribution, with the ultimate goal of creating immersive experiences that take place before, during and after an event. MSG Ventures will strategically invest in and partner with companies and institutions developing next-generation technologies that redefine the live entertainment experience.

Role SummaryThe AV Service Technician at MSG Ventures will help maintain our diverse group of permanent installations, for both external clients as well as our own internal installations, including the test venues for The Sphere. The AV Service Technician is responsible for acting as the primary resolver of issues for the Service Team, and is skilled at diagnosing and troubleshooting a variety of AV systems. The Service Technician troubleshoots and solves all but the most complex service issues, and ensures issues are escalated to the appropriate groups when necessary. Specific Functions/Activities Summary

* Become deeply familiar with our existing client installations, including user-facing functionality and their internal architecture
* Monitor service desk queues, respond to requests, perform technical assessments, attempt to troubleshoot problems and isolate faults in accordance with support agreements
* Collaborate with internal and external teams to troubleshoot and resolve issues remotely
* Engage vendors for hardware problems covered under existing support contracts
* Ensure timely resolution and/or escalation of customer issues
* Update all relevant and required documentation

Qualifications

* You do not have to match all the listed qualifications exactly to apply; they are a guideline and part of our wishlist. The only required qualification is a drive for continuous improvement.
* BS degree in CS, EE, CE and/or 1+ years of relevant experience maintaining A/V installations
* Familiarity with support and issue tracking tools such as Zendesk, Jira and Confluence
* Experience with a range of display products, including projection, LED, and LCD
* Familiarity with PC hardware, Windows, Ubuntu, Docker, VNC, RDP, VPN, SSH, git and Robocopy. Ideally you've had experience with TouchDesigner and NodeRed as well.
* Ability to effectively work with teams through ticketing system, email, instant messaging
* Ability to describe technical concepts to non-technical customers and team members
* Ability to work on multiple projects and prioritize tasks for each
* Attention to detail regarding documentation and issue tracking
* Dedication to excellent customer support.
* Strong oral and written communication skills and ability to establish relationships with internal and external partners
* Self-directed and capable of working effectively in a dynamic environment. You are organized and it shows
* We work in an agile environment; we Scrum, we Kanban, we use Post-It notes when we have to. We're agile. You are as well.
* Occasional travel to remote client installations
* Occasional off hours and weekend work

EducationCandidates who have completed 60 credits of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred. EEO StatementAt MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law requirements, MSG complies with all applicable state and local laws governing nondiscrimination in all locations.

About The Madison Square Garden Company

The Madison Square Garden Company is a live sports and entertainment provider.

Size
2900 employees
The Madison Square Garden Company

2 Pennsylvania Station, 390 7th Ave

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