Help Duties Summary
WHAT IS THE SMALL BUSINESS/SELF-EMPLOYED (SB/SE) DIVISION? The Small Business/Self-Employed (SB/SE) Division provides examinations and taxpayer education services for about 7 million small businesses and upwards of 33 million self-employed and supplemental income taxpayers.
See "Other Information" for Locations.
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WHAT DOES AN AUTOMATION SYSTEM SPECIALIST DO? As an Automation System Specialist you will be responsible for various duties relating to the IRS automated systems, the system's responsiveness to the needs of the programs and operations by providing accurate and timely inventory records, managing case assignments, and assessing cycle time and work distribution.
As an Automation System Specialist you will:
* Works with management and users to determine information and data needed for operational activities. The result may require coordination with Information Technology System (ITS) or headquarters for additional information, technical assistance, work scheduling or timeframes for systemic resolution.
* Advises management on problems that impact employees, work processes, and/or program goals.
* Identifies error trends and barriers in the various SBSE Compliance inventory systems that require training and/or guidance.
* Identifies and assists with the development of basic and refresher training for the various systems and provides training to the employees.
* Responds to inquiries, research, and/or transfer requests from multiple sources outside the Operations.
* Assists management and other users in reviewing, interpreting, and analyzing data provided through routine reports, and uses integrated software products to develop non-routine or ad hoc reports designed to gather unique or specialized data to address management concerns or specified needs.
* Serves as the Functional Security Coordinator for the area. Ensures permissions and passwords are requested and received. Reviews and submits requests to IT for security access for functional area users.
* Maintains and monitors user permissions including adding, deleting, and modifying user permissions on shared directories assigned to functional areas.
If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.
WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at http://www.jobs.irs.gov/
Occasional travel - 1 - 5 nights per month
* Job family (Series)
0301 Miscellaneous Administration And Program
* Development Specialists
* Specialists, Development
* Specialists, Training
* Training And Development Specialists
* Training Specialists
Help Requirements Conditions of Employment
* Refer to Other Information
* Click "Print Preview" to review the entire announcement before applying.
* Must be a U.S. Citizen or National
* IRS Employees with Career or Career Conditional Appointments
You must meet the following requirements by the closing date of this announcement.
GS-07 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-5 grade level in the Federal service. Specialized experience for this position includes: Knowledge of organizational objectives and policies governing various functional programs, operations and processes to assist in providing analysis and guidance with supervision; Use of analytical techniques and information management methods for information gathering with supervision to perform a variety of analysis, determine trends in communication issues, and develop and analyze the facts to summarizes information from a variety of sources for use by managers; Oral and written communication techniques to communicate with internal and external customers, prepare summary notes and make recommendations concerning the subject matter involved before referral to the supervisor; OR
You may substitute education for specialized experience as follows: 1 year of graduate level education in a related field of study at an accredited college or university. OR
Superior Academic Achievement (SAA) may be met by having a Bachelor's degree, with one of the following: A GPA of 3.0 or higher on a 4.0 scale for all completed undergraduate courses or those completed in the last two years of study, or a GPA of 3.5 or higher on a 4.0 scale for all courses in the major field of study or those courses in the major completed in the last two years of study, or rank in the upper one third of the class in the college, university, or major subdivision, or membership in a national honor society recognized by the Association of College Honor Societies.
GS-09 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-7 grade level in the Federal service. Specialized experience for this position includes: demonstrate knowledge of various IRS computer systems such as IDRS, RGS, Web-based programs and Info Connect programs; Experience and knowledge of enhancement tools such as Quick pads and IAT tools; Ability to troubleshoot computer, printer, and scanner problems and to work with IT to resolve such issues. Experience using knowledge of programs and processes sufficient to assist in the consultation and coordination of open ticket issues as well as UWR enhancements; Experience using knowledge of IRS IT Web site. Ability to identify system issues and work stoppages with properly communicate and interfacing with IT personnel when appropriate. OR
You may substitute education for specialized experience as follows: Master's or equivalent graduate degree in any field of study. OR 2 full years of progressively higher level graduate education leading to any field of study. OR LL.B. or J.D., if related. OR You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions.
You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions.
* The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis.
* To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.
You must have been at the next lower grade level of the grade you are applying to for 52 weeks (time-in-grade requirement).