Job Directory Audi Customer Data & Platform Analyst

Audi Customer Data & Platform Analyst
Herndon, VA

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Job Description

"Vorsprung durch Technik" or, "Progress through Technology" is our company ethos and is the core belief that drives the development of every Audi vehicle. It inspires the innovative solutions, revolutionary engineering and progressive design that have become synonymous with the Audi name. And it reminds us to challenge ourselves, rewrite the rules from time to time and always fuel our pioneering spirit. The spirit that sets us apart on the racetrack and the open road. In our relentless pursuit to become the number one premium car brand in the America, we need employees who share in this spirit of challenging the status quo in everything that we do. We are proud to be Great Place to Work-Certified™.

Role Summary

* Drive customer data and platform projects and initiatives
* Collaborate with cross functional business teams to define user journeys, identify business needs/requirements, develop product roadmaps, achieve optimal design, ensure effective delivery, monitor critical metrics and
* Lead/participate in customer data governance and technology working teams

Role Responsibilities

Customer Data & Platform Analysis

* Responsible for creation of actionable concepts, requirement documents and delivery of solutions in alignment with Audi's Digital and CRM strategy
* Maintain close, positive relationships with internal and external partners to continuously understand challenges and identify new opportunities
* Organize and manage project work to drive predictable delivery
* Assist customer data analytics to improve and enhance CRM system landscape
* Lead/participate in system implementation projects (requirements documentation, systems configuration, test documentation/execution, issue identification and resolution).
* Ensure that complex information is presented clearly and in easy-to-use formats
* Communicate frequently and effectively with all internal partners to ensure that technology development, usability and its impact on the business is understood


* 5 -7 years


* Bachelor's degree (Business, Communications, Marketing, IT or Engineering)
* MBA or MSc. Business Management, Entrepreneurship, Strategy or similar (desired)
* Innovation/Start up experience (desired)
* Basic German language skills (desired)

General Skills

* Business project management skills
* Experience building or enhancing systems through the entire lifecycle (e.g. planning, analysis, design, build, test, support)
* Experience working on cross-functional, team projects
* Excellent communications skills across all levels of the organization
* Experience in working with IT on defining business requirements
* Technical background and strength, especially in customer data and/or platform management
* Analytical and conceptual thinking
* Ability to anticipate and effectively solve complex problems
* Team player / collaboration skills

Specialized Skills

* Microsoft Office
* PVP / SuperTool (desired)
* Tableau (desired) Experience with Salesforce platform and tools
* Experience in managing projects from conception to delivery
* Understanding of customer data and platform management processes, systems, and domain data; experience with CRM, campaigns management and/or customer case management
* PMP certification (desired)
* Basic understanding of solution architecture or system integration (desired)
* Budget, vendor, resource management (desired)

Work Flexibility

* 10% domestic travel

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.


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