This is an exciting time to be joining PSEG. Our commitments, which include safety, integrity, customer focus, and diversity & inclusion, are the fabric of our culture and help drive the success of our business. We are fortunate to have an outstanding workforce of diverse and highly skilled talent who move us forward in our operational excellence journey. PSEG has more than 12,000 employees who are dedicated to the communities we serve and embody our vision: People providing Safe, Reliable, Economic and Greener Energy.
The Associate Technology Engineer will have an understanding of business goals, business processes, technology expertise in one or more domains, technology solution design and implementation. Will be involved in the full technology life cycle and responsible for designing, coding, configuring, testing, implementing and supporting software, hardware and systems. Works closely with Analysts and Product Managers to understand the business requirements that drive the analysis and physical design of technical solutions. The Associate Technology Engineer may be assigned to either implementation or support functions. Implementation involves creating new technology based solutions whereas support involves upgrades, maintenance or issue resolution to existing technology solutions.
Primary Responsibilities are:
* Design, configuration, development, documentation and testing of technology solutions to meet business or technology requirements. Evaluation of existing technology solutions to determine fit for purpose for the new business or technology requirements. Recommendation of technology alternatives. Collaboration with other individuals to ensure proper integration of the new technology solution with the existing technology solutions. * Analysis of end user's needs, business and technology requirements. Translation of these requirements into technology solution capabilities and design. Alternatively, using the user needs, business and technology knowledge to peer review designs, implementation plans, software code, configuration settings or other artifacts to ensure technology solution being created by others meets the user needs, business and technology requirements. * Provides support toward resolution of escalated support tickets. May perform the needed analysis to identify root cause of reported incidents, identify the short and long term remediation for the identified incidents.
Specific responsibilities include:
* Analyzes end-user needs and designs, configures, develops and tests technology solutions to satisfy demand. Performs build versus buy analysis for business demand. The work required may include various levels of complexity and business impact. * Partners with business analysts to translate business requirements to technology solution requirements. * Evaluates existing technology solutions and platforms and provides recommendations for improving technology performance by conducting gap analysis, identifying feasible alternative solutions, and assisting in the scope of needed modifications. * Creates process flowcharts, diagrams, drawings and other related documentation. Creates technical workflows using different modeling techniques. * Collaborates with all stakeholders such as enterprise architects, software development, operations, cybersecurity and infrastructure to integrate applications and hardware. * Ensures that the design and technology solution implementation meets security and QA standards. Suggests fixes to issues by doing a thorough analysis of root cause and impact of any defect(s). * Analyzes various reports to ensure that the functionality and performance meets all product and service level requirements. * Creates technology solutions based on a disciplined process. Works on tasks that require skills in multiple technical environments and knowledge of a specific business area. * Conducts design and change record peer reviews in support of upcoming changes. Peer reviews may be required as part of contractual obligation in cases when the content subject to peer review is completed and submitted by an outside party. * Provides support toward resolution of escalated support tickets. Applies operation break fixes and performs other proactive maintenance activities until permanent solutions can be implemented. Supports and participates in the solution deployment process for new functionality/subsystems/modules, upgrades, updates and fixes to the production environment. * Documents capabilities and any changes to new or existing components and associated test activities and test results. * Makes solutions and solution parts production-ready by following the standard change management processes, completing required forms, following procedures, completing version control documents, etc.
* Bachelor's degree in Computer Science or a related STEM field * Minimum 2 years of experience of professional technology solution engineering * Demonstrated technology solution ownership and adoption, projects or other work experiences. * Participates in analysis of end-user needs and designs. May configure, develop and test low to medium complexity technology solutions to satisfy demand. Gathers information to aid build versus buy analysis for business demand. * Partners with business analysts to translate business requirements to technology solution requirements of mostly low complexity technology solutions. * Demonstrated track record of implementing technology solutions using structured methodologies such as agile (SCRUM, Kanban etc.) and waterfall.
* Experience documenting technical solutions or business and system process flow techniques using applicable methods such as engineering drawings, UML (e.g. Use Case Diagrams, Activity Diagrams, Entity Relationship Diagrams) etc. * Ability to create both technical and non-technical end-user documentation. * Ability to work independently and multi-task effectively. * Demonstrated understanding of projects from the perspective of client/user, business, cyber security and technology day to day operations. * Flexible and willing to accept a change in priorities as necessary. * Strong analytical ability and attention to detail. * Excellent problem solving skills. * Ability to learn new business and technical concepts. * Strong oral and written communication skills * Good facilitation skills * Strong judgment and management skills, * Leadership, technical teamwork and interpersonal skills * Ability to foster working relationships with the team, IT Management and Client departments, * Understanding of technology architecture, technology platforms and ability to explain technical concepts to the business users in the context of business requirements. * Ability to define metrics that measure success of the technology solution in addressing business and technical requirements as well as achieving the desired outcomes. * Working knowledge of specific area including business process configuration and execution for assigned domains. * Administer Corporate Email systems (Microsoft Exchange Server), to include setup of system / user rights and roles and configuration of system and customer applications. Setup and support email delivery to various types of devices. Integrate with Cloud technologies. * Strong knowledge and skills supporting Active Directory and Windows Domain Controllers. * Design and implement complex identity management solutions utilizing tools such as PKI, ADFS, Azure AD Connect, and Microsoft Identity Manager. * Knowledge of Microsoft Backoffice products like Sharepoint server, SQL Server, Active Directory. * Knowledge in deploying & managing Mobile Device/Application Management (MDM/MAM) solutions such as AirWatch, Intune, XenMobile, MobileIron, etc. (Airwatch a bonus). * System Center Configuration Manager (SCCM) 2007/2012/2012 R2 Design, Configuration, Support, Application packaging, OS deployment/capture. * Knowledge of Microsoft SCCM, including role-based administration, monitoring of site health, building or capturing Windows images, and task sequencing. * Administrative scripting using VB, Powershell or CLI. * Understanding of ODBC connectivity and SQL queries.
Additional Critical Information:
PSEG will not offer visa sponsorship in connection with this position.
As an employee of PSE&G or PSEG Long Island, you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.
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