Job Directory Associate Technical Support Analyst - Dallas, TX

Associate Technical Support Analyst - Dallas, TX
Dallas, TX

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About

Job Description

Energize your career with one of Healthcare's fastest growing companies.

You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.

This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader.

As an Associate Technical Support Analyst with Optum/Wellmed, you would work as a part of the Desktop Services team, providing both remote and on-site technical support.

Primary Responsibilities:

* Provide Level 2, Desktop Support, troubleshooting hardware and software issues on desktop, laptop and tablet computers
* Use remote control tools to assist off-site users when needed
* Configure, deliver, and install new computers and peripherals for new hires
* Provide detailed and accurate documentation on incidents and service requests worked within ticket tracking system
* Prioritize workload based on service level agreements
* Act as a technical resource to others to resolve problems or issues
* Anticipate customer needs and proactively identify solutions
* Plan, prioritize, organize and complete work to meet established objectives

Required Qualifications:

* High School Diploma/GED or higher
* 3 years of experience with PC operating systems
* 3 years of experience in a customer service role
* 3 years of Technology Support experience
* 3 years of experience with MS Office Outlook (emails, calendar); Word (creating and editing documents); Excel (manipulation of data, sorting/filtering, spreadsheets, formulas); PowerPoint (creating presentations)
* Must have access to reliable transportation that will enable you to travel to client and/or patient sites within a designated area
* Ability for up to 25% overnight travel in the US
* Must be able to lift up to 50 pounds of computers or other IT equipment

Preferred Qualifications:

* Bachelor's Degree or higher level of education preferred
* CompTIA A Certification preferred
* Experience with Networking Principles, Internet Protocol Suite (TCP/IP), Local Area Networks (LAN) and Wide Area Networks (WAN)

Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth Group; Optum; WellMed; Associate Technical Support Analyst; Dallas, TX

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