Associate Systems Administrator
Bellevue, WA

Job Description

Bungie is looking for an experienced IT Support Specialist. You will be supporting the infrastructure and people working on our world class games. Bungie's IT Support team is a small group whose day-to day duties and challenges are varied, from supporting creative staff with high end applications to maintaining server and technical infrastructure. The perfect candidate has strong troubleshooting skills, a good team attitude, exceptional customer service skills and a hunger for expanding their technical breadth. We often tread the razors' edge on new technology adoption, so adaptability and a strong desire to research, investigate and roll out new technologies is a must.

A developing individual contributor that assists in providing support to hardware and software used by product development and production functions in the development of software games.

Responsibilities

* Administer user accounts (Active Directory / Exchange / Skype for Business (Lync))


* Provide VLAN configuration support


* Install workstation operating systems according to documented procedures and/or customer specific needs


* Provides end user application support and troubleshoots computer and basic networking issues


* Run and/or punch down network cabling from switches or patch panels to desks, servers, etc...


* Provide support for Windows 7, 8.x, 10, and Macintosh OS, with limited troubleshooting of UNIX / LINUX systems


* Provide hardware, software and systems support


* Use custom tools to support users and their systems


* Install and track software and licenses


* Analyze and debug software applications


* Regularly create and update SOP documentation


* Patch and update workstation, server, and networking equipment


* Deploy and troubleshoot development hardware


* Maintain MDT deployment shares


* Maintain backup system and change out tapes in library


* Configure and monitor sensors for critical tasks and problems


* Provide technical support to peers during problem determination and resolution


* Assist with equipment installation/relocation during team reorganizations and expansions


* Participate in the maintenance of equipment inventory and related documentation


* Rack and install server and network hardware


* Receive and ship inventory on an as needed basis


* Documents approved articles, processes and configurations to IT Support knowledge base


* Support the configuration, deployment and maintenance of all systems


* Assists with the administration of network services, servers and backup systems

Required Skills

* 3+ years of experience in a similar role


* College Degree in an IT associated field of study preferred but will consider applicants with equivalent work-related experience with a minimum educational requirement of a H.S. Diploma or GED equivalent


* Ability to work in a multiplatform hardware environment (PC, MAC, Server, IOS, Android and Linux)


* Proficient in installation and administration of multiple operating systems, including Windows and Mac OS


* Experience with IP networking (subnetting, VLANS, routing)


* Proficient with common software applications and protocols such as MS Office, Mac Office, Kaspersky, Avast, SSH, FTP, etc.


* Proficient with command line tools


* Backup system experience


* Must be self-motivated, team player, and able to immediately contribute to a fast paced, deadline intensive environment


* Must be able to learn quickly in a highly technical fast paced environment


* Excellent organizational, time management, project management and customer service skills are required


* Excellent written and oral communication skills are required


* Experience in a role involving direct customer contact (internal and external customers)


* Must be able to lift a minimum of 75 pounds as needed



Nice-to-Have Skills

* CompTIA A+ Certification


* CompTIA Network+ Certification


* Some experience with AV systems (projectors, HD televisions, audio receivers etc.)


* Ability to take ownership of projects


* Self-starter and ability to work without supervision


* Ability to work well within a team


* Server HW troubleshooting, and experience in a high availability datacenter style environment


* Experience in server disk array management and troubleshooting