Ciox Health, a health technology company, is dedicated to improving U.S. health outcomes by transforming clinical data into actionable insights. With an unmatched network offering ubiquitous access, Ciox Health can release, acquire, enhance and deliver medical record and discrete clinical data from anywhere across the United States.
What we offer…
At Ciox Health we offer all employees a place to grow and expand their current skills so that they can not only help build Ciox Health into the greatest health technology company but create a career that you can be proud of. We offer you complete training and long-term career goals. Our environment is what most of our employees are the proudest of and our IT Group is comprised of some of the brightest and talented individuals. Give us just a few moments to explain why we need you and hope you will help us change how the health Industry manages its' medical records.
Purpose of this role...
The Associate Project Manager is responsible to track projects, requests and issues by managing CIOX Health customer service and ticketing system software. Additionally, the Associate Project Manager will act as act as a liaison between Research and Development and Client Services overseeing project planning, implementation and tracking defined deliverables. The primary purpose of the Associate Project Manager is to assist and track all customer projects, requests and issues from the initial request phase to final project completion.
What you will do...
* Interface and support internal and external customers for healthcare technology company * Provide timely status documentation for all project, requests and issues * Identify and report all projects at risk of missing deadlines * Act as an internal liaison between management and customers * Lead or assist with new customer projects, requests and issues * Prioritize and track client/business tasks
What you need to be successful:
* 2 year's experience supporting internal and external customers * Knowledge or experience of a ticketing system * Strong MS Excel skills
The successful candidate should have:
* Ability to identify problems, process resolution and implement action or solution timely manner * Excellent oral and written communication skills * Ability to understand technical language * Excellent organization skills and attention to detail * Ability to work independently or as part of a team and ability to take direction is a must * Ability to cope with conflicting demands and prioritize and adapt in a rapid growth environment * High level of time management and organizational abilities * Ability to multitask
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