Associate Production Engineer
San Diego, CA

Job Description

With a history dating back to 1925, Alliant Insurance Services is one of the nation's leading distributors of diversified insurance products and services. As one of the 10 largest insurance brokerage firms in the U.S., Alliant operates through a national network of offices providing property and casualty, workers' compensation, employee benefits, surety, and financial products and services to clients nationwide.

SUMMARY

Responsible for serving as the primary point of technical and educational support for software products developed by Alliant Insurance that can come from inside and outside the organization. The Software Engineer relies on a broad knowledge of software products and good working relationships with other IT and corporate teams.

ESSENTIAL DUTIES AND RESPONSIBILITIES

* Responds to all production system support requests;
* Possesses broad system knowledge and access to all technical documentation for timely dispositioning of requests;
* Maintains the relationship between relevant IT and business representatives during outages, degradations of performance, and changes;
* Ensures support issues identified as true software defects are entered as bugs with full reproduction steps;
* Performs CMS website maintenance and updates;
* Performs operational workload in accordance with departmental and product service level agreements;
* Provides feedback to Manager on areas where operational support can be automated or transferred to another team;
* In consultation with the Manager and other team members, updates training and documentation materials;
* Represents the Development team in change control and related deployment planning sessions, ensuring changes follow governance steps and affected teams are on script;
* Monitors the back out queues, exception logs, and other areas specified by Development;
* In order to align support coverage with service level agreements, working hours are often staggered with other members of the team;
* Perform other duties as assigned.

QUALIFICATIONS

EDUCATION / EXPERIENCE

Bachelor's degree in Communications or Business or equivalent combination of education and experience

Minimum of 2 years' experience with software product support, implementations, and information technology exposure

SKILLS

Excellent verbal and written communication skills

Logical troubleshooting to create reproduction steps

Understanding of Agile development methodology

Ability to interface with a wide spectrum of people, from senior executives to potential clients

Genuine interest to advocate and communicate the needs of internal customers

Ability to clearly understand business processes in order to communicate them to Software Developers

General Microsoft Office products experience in Outlook, Power Point, Word and Excel

Experience with Freshdesk, Service-Now, and Visual Studio Team Services

We are proud to provide comprehensive, high quality employee programs to meet employees' needs now and in the future, including a very competitive financial package. We encourage you to explore what we have to offer.

For immediate consideration for this position, please click on the "Submit Resume" button.

Alliant Insurance Services, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status.

If you are applying for a job and need a reasonable accommodation for any part of the employment process, please call our Career Center at 1-877-901-9473 and let us know the nature of your request and contact information.