Associate, Business Systems Analyst W. R. Berkley Corporation
San Diego, CA

Job Description

Company Details

Preferred Employers Insurance Company began operations in San Diego, California in 1998. The company provides workers' compensation insurance for a wide variety of industries. Our goal is to provide our customers with a stable and reliable workers' compensation insurance product regardless of market cycles. We are dedicated to being the preferred workers' compensation insurance solution for California businesses.

Responsibilities

A Business Systems Analyst is responsible for working directly with customers to provide support and product delivery across multiple business systems for our business partners. This role will lead efforts to collect/translate technical business requirements, test and deliver solutions. They will also be responsible for understanding business process flows, and how changes in corresponding systems may impact the applications they support. This person must be a highly motivated self starter and work independently with minimal direction.

Key Accountabilities:

* Ability to troubleshoot issues in response to user inquiries.
* Requires strong ability to manage and prioritize multiple tasks with competing deadlines.
* Serve as escalation point to research and resolve production support and configuration issues which cannot be resolved by initial triage.
* Individuals in this role are considered application experts and will need to answer "how to" questions in reference to the application.
* Provide recommendations on how to improve system applications, processes and tools
* Provide outstanding customer service
* Communication of expectations and status with members of the company
* Recreate issues and document requirements for bug fixes and/or system enhancements.
* Approximately 50% of tasks are technical in nature including Java development, building and deploying applications, production support, etc.
* Must be familiar with ALM processes
* The other 50% is devoted to analysis, testing, and helping business prioritize initiatives.
* Some travel is required (less than 10%).

Qualifications

Our ideal candidate will have the following skills, experience and education:

Required Experience:

* 2+ years technical background in application development and support
* 2+ SQL/Relational Database experience
* 1+ years using Java/J2EE but not limited to the following technologies: Websphere, Web Services
* Object Oriented background
* XML experience
* Periodically providing 24/7 on-call support
* Ability to work independently in a fast paced team environment.
* Ability to quickly adapt and learn new technologies.
* Demonstrated knowledge and experience in Agile.
* Confluence experience

Preferred Experience:

* Property and Casualty Insurance knowledge

Education/Skills:

* Bachelor's Degree in Computer Science or equivalent experience in a work-related field
* Strong organizational skills
* Excellent interpersonal and communication skills
* Ability to quickly adapt and learn new technologies and systems
* Service-oriented attitude
* Ability to directly interact with customers