Job Directory Associate, Business Systems Analysis

Associate, Business Systems Analysis
Dorchester, MA

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Job Description

Associate, Business Systems Analysis-1903504


The Associate, Business Systems Analysis provides business application support for core systems and business applications used by lines of business. S/he partners with business process owners to enhance and improve business applications by defining technical requirements, reviewing functional and data requirements, and validating requirement changes made to Architecture. The incumbent suggests improvements and changes to business processes and/or platforms, and reviews, analyzes, and evaluates business systems, as well as user needs. May act as second tier support for software problems in front end and back end systems.


* Answers questions and clarifies requirements for projects and enhancements during the estimation process

* Conducts fit/gap analysis and documents business/system requirements

* Creates and executes test scripts, captures defects, verifies fixes and reports updates

* Develops and maintains user support documentation, analyze software maintenance requirements including trouble report and change proposal analysis, and propose economical and efficient solutions as part of developing IT solutions to user requirements

* Develops change and release documentation to support change management processes

* Documents procedures for deployment of products in a manner such that future deployments and re-deployments are repeatable with a high degree of success

* Evolves into a subject-matter expert who can easily liaise between IT and other departments

* Facilitates and executes periodic testing and implementation of contingency plans to ensure availability of applications in case of system failure

* Manages business expectations and process performance, and conducts project milestone reviews, continuous improvement, and causal analysis activities

* Manages release plans, including scope, schedule, documentation and coordination with technical teams

* Performs current state analysis of existing business systems, applications and functions

* Performs requirements gathering, analysis, and synthesis of information for system definition

* Produces timely and high quality requirements-related work products, including requirement specifications, process flows, mock-ups and wireframes

* Acts as a subject matter expert (SME) while providing leadership, guidance, and mentorship to other project managers


* Bachelor's Degree in business administration, management information systems, computer science or equivalent or equivalent work experience

* 5-9 years' experience as a business analyst

* 5-9 years overall IT experience with significant experience in software development

* Ability to elicit questions to gather information at the right level of detail and scope to represent all of the stakeholders needs, and that lead to an understanding of the business need rather than what they want

* Ability to identify current capabilities and identify opportunities for improvement

* Ability to identify risk, probability, impact and how to mitigate risks

* Ability to know how a user interface helps the user to successfully complete a task, also known as usability

* Ability to manage multiple, concurrent projects, activities and tasks under time constraints

* Ability to use analytical skills to identify key stakeholders impacted by changes and understand their influence and authority levels

* Ability to utilize tact and knowledge to resolve issues, train on specific policies and procedural guidelines

* Demonstrated ability to utilize various modeling techniques such as, process modeling, data modeling, system modeling

* Demonstrates strong problem-solving and analytical skills

* Excellent facilitation skills for meeting management, and requirements workshop planning and management

* Excellent verbal and written communication skills, including the use of presentation skills and the ability to create a requirements package

* Facilitates and maintains stakeholder confidence in the decision-making process

* Strong critical / analytical thinking and problem-solving skills

* Understands interface analysis, technology infrastructure and how it interconnects, including sharing data to achieve a business goal

* Minimal physical effort such as sitting, standing, and walking


* Builds and maintains ones network of contacts and resources and knows who to involve in problem resolution

* Communicates in a timely and straightforward manner

* Probes for additional information, clarifies assumptions and confirms agreed-upon actions

* Keeps everyone involved informed about progress and issues

* Creates a good working environment in the team; works towards shared goals contributing ideas and accepting change

* Provides assistance and coaches less experienced team members

* Identifies the component parts of a complex situation or problem and the relationship among variables that are not obvious

* Probes in-depth to understand the customers' business needs

* Explores and understands the customer's alternatives and decision criteria

* Stays current with industry and regulatory trends and emerging risk issues

* Has good understanding of current market and competitive landscape that the organization operates within

* Understands the relevant products and services and the markets in which they are sold and their risk return to the organization

* Can identify and speak to major operational issues across the organization

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Job:Business Systems Analysis

Primary Location:Massachusetts-Dorchester-2 Morrissey Boulevard - 06367 - Columbia Park

Organization:Technology (5900)


Job Posting:Jun 18, 2019, 7:42:15 PM


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