Job Directory JPMorgan Chase Associate - Application Support
JPMorgan Chase

Associate - Application Support JPMorgan Chase
Plano, TX

JP Morgan Chase is a financial services provider that offers investment banking, asset management, treasury, and other services.

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About JPMorgan Chase

Job Description

Associate - Application Support

Req #: 190033291

Location: Plano, TX, US

Job Category: Technology

Job Description:

JPMorgan Private Bank is a global wealth management leader that delivers the highest quality advice, service, capabilities and products to high net worth and ultra high net worth individuals and families around the world. While delivering highly customized and tailored solutions, the Private Bank addresses every facet of wealth management including investment management and brokerage, tax and estate planning, banking and credit, capital raising, and specialty wealth advisory services.

The Private Bank Support Analyst based in the Dallas/Ft. Worth metropolitan area will be a member of the Business Technology Optimization team serving the North America (NAMR) region, responsible for providing front line user support and on-going communication between the user community (including Bankers, Investors, and Asset Class Leaders), operations, and technology. The analyst will work as part of a team to understand and answer queries, to assess the level of importance, to prioritize and to manage the resolution of the issues in support of the suite of Onboarding Connect applications. The successful candidate will be passionate about service, with the ability to work independently and as part of a team, have some technical skills especially in the use of SQL, have strong troubleshooting skills and will use communication and relationship management skills to ensure absolute user satisfaction with the services provided.

Working in Application Support means you'll use both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the firm. You'll work collaboratively in teams on a wide range of projects based on your primary area of focus: design or programming. While learning to fix application and data issues as they arise, you'll also gain exposure to software development, testing, deployment, maintenance and improvement, in addition to production lifecycle methodologies and risk guidelines. Finally, you'll have the opportunity to develop professionally -and to grow your career in any direction you choose.

This role requires a wide variety of strengths and capabilities, including:

* 5 years experience in an Application support, Technology support or in a Service


* Delivery role particularly in the financial sector is preferred.


* Strong trouble shooting skills, technical skills especially in the use of SQL


* Private Bank, Private Wealth Management experience preferred


* Excellent knowledge of financial products and core banking processes.


* Ability to communicate with all levels within the Firm, extensive experience within the front-office space


* Exemplary customer service, organizational and disciplined time management skills that render positive results


* Highly disciplined, self-starter with the ability to multi-task and juggle competing priorities with an extreme level of detail, accuracy, confidentiality, diplomacy, and initiative


* Customer focused and service oriented, with a proactive customer approach


* Demonstrate ability to establish and maintain effective customer and peer relationships


* Detail oriented with superior written, verbal, and problem solving skills


* Good command of the English language. Fluency in second world language is a plus.


* Ability to work effectively as a member of a team, demonstrate a responsible work ethic, high level of professionalism and sound judgment


* Ability to apply business knowledge to new situations


* Strong capacity for operating under pressure in a flexible, dynamic environment where creative and strategic thinking is required


* Must be willing and able to work flexible shifts (starting 7.30am ET or ending 7:00pm ET on different days)



Working in Application Support means you'll use both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the firm. You'll work collaboratively in teams on a wide range of projects based on your primary area of focus: design or programming. While learning to fix application and data issues as they arise, you'll also gain exposure to software development, testing, deployment, maintenance and improvement, in addition to production lifecycle methodologies and risk guidelines. Finally, you'll have the opportunity to develop professionally -and to grow your career in any direction you choose.

At JPMorgan Chase & Co. we value the unique skills of every employee, and we're building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you're looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.

About JPMorgan Chase

JP Morgan Chase is a financial services provider that offers investment banking, asset management, treasury, and other services.

Headquarters
Size
256981 employees
JPMorgan Chase

270 Park Ave

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