Associate, Application Support
Req #: 190058223
Location: Plano, TX, US
Job Category: Technology
Duties: Responsible for providing production support and problem management, in support of critical, customer impacting applications. Monitor infrastructure, servers, databases, distributed batch jobs. Aggressively respond to service requests. Troubleshoot or escalate technical issues, working to provide solutions quickly. Support Production Releases and High Availability events. Coordinate incident management coverage to ensure appropriate coverage. Call facilitation, coordination and communications during critical incident situations. Call documentation, queue management, ticket analysis and interface to impacting lines of business for incident impact analysis via the Production Assurance process. Subject Matter Expert for incidents related to batch during highly visible issues. End to end view of issues for objectivity. Influence senior technology leads across various organizations to ensure timely resolution of incidents. Participate and ensure RCA (root cause analysis) activities on client impacting incidents are executed and action items are assigned / completed. Provide expertise and support during critical incidents, interfacing with all impacted groups to better manage the message. Chronic issue coordination and leadership. Provide guidance to all staff involved and vendors in driving a coordinated approach for results.
Minimum education and experience required: Master's degree or equivalent in Computer Science, Engineering (any) or a related field plus 2 years of application development experience throughout the entire project lifecycle and application production support, or related experience OR Bachelor's degree or equivalent in Computer Science, Engineering (any) or a related field plus 5 years of application development experience throughout the entire project lifecycle and application production support, or related experience.
Skills required: Must have demonstrated understanding of the Java/J2EE technology stack and web technologies. Must have experience with Unix/Linux, JDBC. Must have experience with Windows, Red Hat Linux, AIX, Solaris, Configuration Management Tools CFEngine. Must have experience with log analysis and monitoring tools: SPLUNK. Must have experience with relational databases: Oracle SQL. Must have demonstrated knowledge of queue technologies MQ/JMS. Must have XML technology experience. Must have experience in incident/problem management methodologies, systems, and tools. Must have experience working with cross line of business teams, Outside Service Providers and Partner Organizations. Must have experience with production IT Service Management (ITSM) Change Management system and ticketing tools like HP Service Manager (HPSM) and JIRA. Must have experience troubleshooting Middleware webservers (Apache, Weblogic and Websphere). Must have root cause analysis experience with complex architectures, web platforms, database, network designs and XML queries. Employer will accept any amount of professional experience with the required skills.
About JPMorgan Chase
JP Morgan Chase is a financial services provider that offers investment banking, asset management, treasury, and other services.