Asset Manager - IT Infrastructure Support
Irving, TX

Job Description

We are seeking a candidate experienced in IT Asset Management that has a background in asset lifecycle management processes. This position will oversee the configuration and maintenance of a highly accurate Configuration Management Database (CMDB). This position will create the governance framework with respect to control, compliance, and business objectives as pertains to internal and client assets. The successful candidate will be comfortable working closely with associates at all levels from technical system administrators to business leadership.

Responsibilities:

* Oversees the day-to-day management and administration of the IT Asset Management module within Service Now. Collaborate with all support and client team members to ensure accuracy and efficiency of the inputs and outputs of the asset tracking system to other business processes primarily from the OpsRamp platform
* Implements, and enforces the IT Asset Management processes, policies and standards, work instructions and activities in compliance with the information technology infrastructure library (ITIL) V3 framework within the ServiceNow and OpsRamp platforms
* Ensures that standardized methods and procedures are used for identifying, recording, maintaining, reporting on, and verifying IT asset configurations, associated documentation and relationships to dependent IT activities
* Utilizes and helps improves appropriate frameworks, processes and standards to be applied to the lifecycle of assets. Reviews, identifies and improves areas of deficiency, as well as leads the coordination and implementation of agreed upon changes to the process
* Establish real time report capability of all assets for access on demand by STS management

Required Skills:

* Oversees the day-to-day management and administration of the IT Asset Management module within Service Now. Collaborate with all support and client team members to ensure accuracy and efficiency of the inputs and outputs of the asset tracking system to other business processes
* Implements, and enforces the IT Asset Management processes, policies and standards, work instructions and activities in compliance with the information technology infrastructure library (ITIL) V3 framework
* Ensures that standardized methods and procedures are used for identifying, recording, maintaining, reporting on, and verifying IT asset configurations, associated documentation and relationships to dependent IT activities
* Utilizes and helps improves appropriate frameworks, processes and standards to be applied to the lifecycle of assets. Reviews, identifies and improves areas of deficiency, as well as leads the coordination and implementation of agreed upon changes to the process
* Maintains precise documentation and accurate usage of the asset tracking system ensuring internal processes, procedures, tools and infrastructure are documented, maintained with accuracy, and adhered to in day to day operations
* Develop cross team functional processes to ensure each asset has a complete life cycle that shall include but not be limited initial requisition, inventory and tracking processes, warranty/service support, and disposal management
* Assist in planning for and customization of Configuration Items (CIs) and the Configuration Management Database (CMDB)
* Ability to develop SQL queries and reports for management on KPIs to improve the process effectiveness, efficiency, and data accuracy
* Partner with cross-functional teams for Asset Data enrichment
* Establish real time report capability of all assets for access on demand by STS management
* Interpret large quantities of data and develop reports for internal and external customers
* Engaged in the collection and interpretation of functional users' requirements and participation in the identification, technical translation, development and implementation of solutions to meet those needs, primarily as they relate interfaces between the systems Interpret large quantities of data and develop reports for internal and external customers
* Respond to requests for CI changes and updates from Change Management

Conditions of Employment

All job offers are contingent upon successful completion of certain background checks which unless prohibited by applicable law may include criminal history checks, employment verification, education verification, drug screens, credit checks, DMV checks (for driving positions only) and fingerprinting.

Great People, Deserve Great Benefits

We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career. From tuition reimbursement to scholarship programs to employee stock purchase plans and 401(k)s, we offer associates a variety of benefits that work as hard for them as they work for us.

About Epsilon

Epsilon® is an all-encompassing global marketing innovator. We provide unrivaled data intelligence and customer insights, world-class technology including loyalty, email and CRM platforms and data-driven creative, activation and execution. Epsilon's digital media arm, Conversant, is a leader in personalized digital advertising and insights through its proprietary technology and trove of consumer marketing data, delivering digital marketing with unprecedented scale, accuracy and reach through personalized media programs and through CJ Affiliate, one of the world's largest affiliate marketing networks. Together, we bring personalized marketing to consumers across offline and online channels, at moments of interest, that help drive business growth for brands. An Alliance Data* company, Epsilon employs over 8,000 associates in 70 offices worldwide. For more information, visit www.epsilon.com and follow us on Twitter @EpsilonMktg.

Alliance Data provides equal employment opportunities without regard to race, color, religion, gender, age, national origin, disability, sexual orientation, gender identity, veteran status or any other characteristic protected by law.

For San Francisco Bay Area:

Alliance Data will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of San Francisco Police Code Sections 4901 - 4919, commonly referred to as the San Francisco Fair Chance Ordinance

Alliance Data is an Equal Opportunity Employer.

Alliance Data will provide accommodations to applicants needing accommodations to complete the application process.

Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for Alliance Data.

Alliance Data participates in E-Verify.

Alliance Data will consider for employment qualified applicants with criminal and credit histories in a manner consistent with the requirements of all applicable laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.