Job Description Reviews, analyzes, and modifies programming systems including encoding, testing, debugging and installing to support an organization's application systems. Consults with users to identify current operating procedures and to clarify program objectives. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Familiar with relational databases and client-server concepts. Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision. Typically reports to a project leader or manager. A certain degree of creativity and latitude is required. Maintaining NMCI seat ordering information into the NMCI Enterprise Tool (NET), supporting the Move, Add, Change (MAC) process. Work with the customers to ensure seat requirements are entered into the system and meet the NMCI / Navy's business rules.
Maintain employee accounts and order seats within NET to include creating profiles for new employees, ordering seats, transferring assets and terminating seats as employees leave and positions are backfilled.
Work with teams to ensure that seat orders are cost effective, accurate and meet competency guidelines.
Assist customers encountering obstacles in the processes for receiving computers or applicable documentation by forwarding issues for resolution to appropriate process owners.
Act as a liaison between customers and the NMCI, elevating questions, concerns, and issues regarding receipts of machines and peripherals to the site.
Attend NMCI War Room and Primary POC meetings to remain informed on current NMCI processes, procedures and end-user issues.
Assist users with MAC policies and procedures to include approval and monitoring of allotted MACs.
Re-imaging Science and Technology (S&T) seats by:
Replacing user's mouse, keyboard and monitors.
Loading and configuring approved software.
Loading additional internal peripheral (i.e., memory modules, video cards, etc.)
Provide preliminary NMCI desktop troubleshooting prior to contacting the NMCI Help Desk.
Required Skills A bachelor's or postgraduate degree in computer science, information systems management, (preferred) and 2-4 years Active Secret Clearance Required. Security + Certification
Employment Type Full time
Career Level Mid Career
Job ID 52676309
Company Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. federal civilian agencies, the intelligence community, the Government of Canada, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently, while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco has approximately 6,000 employees with an annual revenue of $1 billion and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset, and our success directly relates to our employees. At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well. It is not just a job at Serco; at Serco, we offer career opportunities. We invite you to become part of our dynamic team. Serco's people share a passion for delivering ethical service, innovation, and a commitment to results. We trust our people to deliver. Serco is an equal opportunity employer committed to diversifying its workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).
Functional AreaProgram Management & Acquisition Support
DepartmentSerco's Federal Services business unit provides services in the areas of business processing, case management, intelligence, logistics, personnel readiness, acquisition and program management, modelling, and simulation and training to Defense and Federal Civilian agencies. We understand the often complex regulatory and security requirements of executing government programs and we stand up programs quickly, assembling and training highly qualified teams, and delivering to well-defined service level metrics.